Outside Sales Representative - Hawaii; Bilingual Korean

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Hawaii

A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.

• New Business: Generate 4 to 6 new business opportunities per month upon full ramp.
• Daily Activity: Maintain a disciplined field presence with 30+ business stops and 5 proactive account health check-ins daily.
• Retention: Minimizing portfolio churn by proactively executing 5 daily "Know Your Customer" (KYC) check-ins to triage technical or operational issues before they escape.

• Identify, prospect, and set appointments; run the Gravity sales process with new prospects through fast‑paced B2B prospecting primarily in the field and occasionally on the phone (targeting both English‑speaking and Korean‑speaking business sectors).
• Facilitate an education‑based, transparent decision‑making process with potential clients.
• Meet or exceed individual and team sales targets.
• Increase the number of active merchants and strengthen our overall ability to serve local businesses.

• Manage a portfolio of merchant accounts by prioritizing and building deep relationship trust.
• Through proactive outreach, positively impact retention, generate community referrals, and create opportunities for additional revenue.
• Effectively triage with other internal departments when clients experience terminal difficulties or operational issues.
• Perform rate reviews, financial evaluations, and contract renewals.
• Reach out to inactive merchant accounts to restore partnerships.
• Participate in weekly strategy meetings, hurdles reviews, and mock role‑plays to develop the team's skill sets.
• Facilitate account maintenance in person, virtually, or over the phone as needed.
• Install payment processing equipment and assist with specialized language configurations or training (1‑2 hours per setup).
• Visit partnered local bank branches weekly to capture community referrals.

• Experience:
  
  2+ years in outside sales, customer support, account management, or a customer‑facing role.

• Bilingual Requirement: Must have full professional fluency in both English and Korean.
• Must have access to a wired internet connection with at least 25 Mbps download and 20 Mbps upload speeds.
• Compensation: Competitive wage with profit sharing; base pay without commissions and a unique opportunity to earn a share in company success.
• Financial Security: 401(k) retirement plan and voluntary life insurance.
• Wellbeing: Time off when you need it, supporting personal and professional sustainability; open PTO after one year.
• Career Growth: Training, mentorship, and development opportunities.
• Support & Stability: Short‑term & long‑term disability coverage and wellness resources.

The salary for this position is $80,000 - $85,000. We may negotiate outside this range if the desired salary aligns with the needs of the candidate.

Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law.