Guest Relations Agent

Offers in-person, face-to-face personalized service including reservations, guest check-in and briefing, retail and activity sales, supporting the base operation. Focus on providing extraordinary service to our guests at every touch point—check‑in, briefings, flight following, and limited ramp operations. This role helps grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest.

• Provide each guest with a professional and courteous greeting and extraordinary guest service.
• Establish rapport and trust with the guest and assist them in selecting the product that matches their needs; needs are assessed via the discovery process (i.e., asking questions).
• Meet or exceed established sales targets in a commissioned environment.
• Generate sales and upsell product by “painting the picture,” planning out the guest’s stay to improve their experience.
• Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency; follow up on issues to ensure they are resolved.
• Sell in person and occasionally on the phone.
• Use sales tools to invoke urgency, close and book the sale, and obtain payment from the guest.
• Provide a thorough, detailed recap of the purchase and properly thank the guest for their business.
• Other duties as assigned.

• Availability:
  Sunday – Saturday.
• Generally 3–5 days per week, with one day being a Saturday or Sunday.
• Any desk, any shift (Opening, mid, or closing shifts between 7 am–6 pm).
• Percentage of time spent traveling: 0 %.

• High school diploma or GED and one to three years of related experience and/or training; or an equivalent combination of education and experience.
• 1–2 years of sales (or upselling) experience in a performance‑driven environment.
• Extraordinary guest service skills.
• Expert‑level knowledge of the local area and attractions.
• Knowledge of travel and/or ticket industry and concierge experience preferred.
• Operational experience preferred.

• Adaptable and able to support change within the business.
• Ability to overcome objections and offer alternate solutions.
• Timeliness and a professional appearance.
• Excellent written and verbal communication skills (fluent English required; bilingual a plus).
• Strong listening skills to identify customer needs.
• Self‑motivated with the ability to work independently in a sales‑driven environment.
• Ability to occasionally lift up to 25 pounds and stand for long periods of time.
• Proven ability to juggle multiple duties and prioritize.

• Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to type 30–40 wpm.

USD $33,375.00 / Yr.

USD $48,400.00 / Yr.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.