Vaccine Customer Representative- Bakersfield, CA

Job Description

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, education and resources, and supporting customer operational and financial needs such as reimbursement information and contract adherence, in an effort to help the provider or system increase their immunization rates among appropriate patients and protect them from vaccine-preventable diseases. The VCR is the primary point of contact for various customers within their assigned geography, working with health care providers, quality directors, immunization managers, and office managers.

The VCR is a key member of the local Customer Team, collaborating with other field-based employees and extended team members.

• Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs with the Company’s vaccine attributes in accordance with product labeling, CDC and professional society recommendations.

• Providing the Company Vaccine management with updates on customer needs as it relates to improving patient health outcomes, gathering customer feedback, monitoring marketplace dynamics, and tracking progress toward quality goals.

• Keeping customers informed of professional and health care environment knowledge through self‑study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, and ongoing review of promotional materials.

• Utilizing analytical skills and tools to conduct quarterly business reviews with customers about their vaccine contract, educating them on the best ways to maximize contract performance across the Company portfolio.

• Assisting customers in improving their organization’s immunization rates through adherence to quality‑based programs using tools such as Vaccine IQ.

• Monitoring business performance against objectives using company‑provided tools.

• Developing a territory level business plan focused on improving immunization rates with assigned customers in accordance with Company policies, standards, and ethics.

• Maintaining product knowledge and certification on the entire vaccine portfolio and knowledge of the CDC immunization schedule for pediatric and adult vaccines.

• Act as primary point of contact for select customer accounts, meeting with key personnel to understand current practice structure, business model, and key influencers, identifying business opportunities and sharing information with stakeholders to support immunization needs.

• Coordinate with the Company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions aimed at improving immunization rates.

This territory covers Bakersfield, Shafter, Delano, Lamont and surrounding areas. The ideal location to reside is within this territory. Travel is variable based on candidate’s location within the geography.

• Bachelor’s Degree with 0‑3 years of sales experience OR a minimum of a high school diploma with at least 4 years of relevant work experience (professional sales, marketing, military, or healthcare/scientific field).

• Demonstrated aptitude to excel in current or previous educational or professional roles
• Ability to work independently and within a team environment
• Strong organizational and time management skills
• Excellent interpersonal and communication skills

• Valid Driver’s license

• Ability to convey technical concepts accurately and clearly
• Prior experience in a technical/scientific field or healthcare environment
• Previous sales, account management, consultative, or customer service experience
• Experience developing and executing a plan for engaging customers and meeting customer needs
• Understanding of Marketing/Sales or Marketing/Sales Support Functions/Operations
• Ability to analyze metrics to assess progress against objectives
• Vaccine experience

Mandatory residency:
Must live within the designated territory.

EEO Statement: As an Equal Employment Opportunity…