Hawaii Sales Coordinator

Job Details

Job Details

Title: Hawaii Sales Coordinator

Department: Sales & Marketing

Reports To: Vice President of Sales and Marketing

Status: Exempt

Starting at: $66,000.00/year

The Hawaii Sales Coordinator will lead our sales initiatives across the tours, transportation, entertainment, food and beverage, and hospitality sectors throughout the State of Hawaii, with a focus on inter-island sales. This role will focus on cultivating strategic relationships, driving revenue growth, and enhancing overall customer satisfaction. The Hawaii Sales Coordinator will collaborate with various teams to ensure a positive customer experience while effectively promoting our diverse offerings.

This position requires an individual who is willing to travel extensively. The successful candidate will engage with Activity Desks and Concierge Desks to introduce, train, and provide updates to agents regarding all Roberts Hawaii products. Delivering an exceptional and reliable service to activity desk personnel is essential for maximizing sales opportunities. The Hawaii Sales Coordinator will also contribute to formulating a sales action plan specifically targeting these desks.

This role will involve tracking and reporting on sales performance, product or service delivery, competitor information, and potential business opportunities. We invite qualified individuals to apply and help us enhance our service and offers in this competitive market.

• Strategic Relationship Development:
  Cultivate and maintain strong relationships with key industry clients, partners, and identify and target potential clients and markets to expand the customer base.
• Revenue Growth Initiatives:
  Develop and implement strategies to achieve sales targets and drive revenue growth across all; collaborate with marketing teams to effectively promote products and services.
• Customer Experience Enhancement:
  Work with various internal teams to ensure a seamless customer experience from initial engagement to service; gather and analyze customer feedback to pinpoint areas for improvement.
• Sales Training and Support:
  Create and deliver training sessions on product knowledge and sales techniques for Activity Desk and Concierge; provide ongoing support and resources to enhance the confidence and effectiveness of desk personnel in selling offerings.
• Sales Planning and Reporting:
  Develop comprehensive sales action plans targeting activity and concierge; track sales performance, product delivery metrics, and competitive intelligence while providing regular reports to management.
• Market Analysis:
  Monitor industry trends, competitor activities, and market dynamics to inform sales; utilize market insights to adapt sales tactics and product offerings accordingly.
• Exceptional Service Delivery:
  Ensure high customer service standards in all interactions; address client concerns or issues promptly and effectively to foster long‑term relationships.
• Client Acquisition and Management:
  Proactively seek new business opportunities and nurture existing client relationships within assigned territory; conduct presentations and product demonstrations tailored to client needs.
• Brand Representation:
  Serve as a brand ambassador at industry events, trade shows, and networking functions to elevate the company's profile; stay updated on industry innovations and changing consumer preferences to inform sales tactics.
• Essential Skills (Minimum qualifications individual must possess when entering position):

• Proficiency using computers and various software packages, especially Outlook, Word, and (other software)
• Accurate typing
• Communicates well verbally and in writing; creates accurate and punctual reports, delivers presentations, shares information and ideas with others, and has good listening skills
• Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, is always available for customers, follows procedures to solve customer problems, understands company products and services, and maintains a pleasant and professional demeanor
• Meets commitments, works…