Client Relations Consultant

Regular Full-Time Honolulu, HI, US

Salary Range: $45,240.00 To $54,289.00 Annually

We focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year!

The Client Relations Consultant I is responsible for managing and retaining assigned employer group clients through proactive servicing, renewal planning, and solution-based support. This role serves as a trusted advisor to employer groups and brokers by providing consultative guidance, explaining renewal outcomes and plan performance, and helping clients navigate benefit and coverage decisions while maintaining strong client relationships.

• Serve as the primary contact for assigned employer groups and broker partners
• Build and maintain strong client relationships through proactive support and communication
• Lead renewal discussions and explain premium changes, utilization trends, and plan performance
• Partner with Underwriting to review and communicate renewal data and cost drivers
• Recommend plan options and solutions that align with client needs and business goals
• Resolve escalated client and broker concerns through cross-functional collaboration
• Coordinate onboarding and account changes for employer groups
• Maintain accurate documentation in Salesforce and internal systems
• Ensure compliance with HIPAA, ACA, and company policies
• Participate in open enrollment meetings, presentations, and departmental initiatives

• Bachelor's degree or equivalent relevant work experience
• Minimum three (3) years of customer service, account management, client relations, or sales experience
• Strong communication, presentation, and relationship-building skills
• Strong analytical, problem-solving, and organizational abilities
• Ability to manage multiple priorities and work under deadlines
• Proficiency in Microsoft Office programs, including Excel, Word, Outlook, and Power Point
• Valid driver's license and proof of automobile insurance required

• Experience in healthcare, insurance, account management, or employer group servicing
• Experience presenting to clients or leading consultative discussions
• Knowledge of healthcare benefits, renewals, and underwriting concepts

• Requires on-site and virtual meetings at broker and/or client offices
• Requires travel by airplane to neighboring islands and by automobile
• This position is work from office

Competitive compensation & excellent benefits offered