Client Success Manager

Ohio, USA

United States

Full time

R

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

What you'll do here:

• Handle the assigned accounts to consistently perform at or above quota.

• Build relationships with new customers, including management and executive collaborators, and understand their objectives.

• Develop a strategy and plan for achieving customer objectives from a consultative approach.

• Coordinate with technical support for technically complex questions.

• Monitor customer usage, adoption, and customer health metrics.

• Consistently collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance added benefits over the duration of the subscription.

• Undertake scheduled business appraisals with customers to verify delight, address technical obstacles, and boost product uptake.

• Maintain outstanding administration of your accounts.

• Stay current on company and industry product knowledge.

• Responsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales to existing customers.

• Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in  and Gainsight.

• Embody the Cengage Credo by demonstrating our ethos.

• Perform other duties as needed to achieve Infosec goals.

Skills you will need here:

• Ability to build rapport through phone calls, email, and video conferencing.

• Demonstrated ability to communicate, present, and influence credibly and effectively.

• Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization.

• Excellent listening and negotiation skills; critical thinking and problem-solving skills.

• Confident self-starter, highly motivated, and able to excel in a high-performance setting.

• Natural relationship builder with integrity, reliability, and maturity.

• Ability to prioritize among competing tasks.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at  .

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide.

Through our scalable technology, including Mind Tap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.

In this position, you will…