Residential Specialist

Associa, with more than 225 branch offices across North America, and a team of 11,000+, is building the future of community for nearly five million residents worldwide. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

Assists the Capitol Place General Manager in directing the efficient operation of the Capitol Place residential complex. Performs duties related to the management and maintenance of the Capitol Place building facilities, resident accommodations, and terms of occupancy. Assists in establishing and developing personnel, administrative, and maintenance standards. Assists in the preparation, review and analysis of financial statements and budgets. Performs the duties of the General Manager in his absence.

Ensures safety of residents, guests and employees by holding safety training classes and maintaining the building security system and procedures. Review and approve incident reports.

Essential Job Duties:

• Provides luxury, first class, personal customer service to all Capitol Place owners and residents.
• Bell services
• Room service deliveries
• Concierge “like” services
• Maintain order, enforce all Capitol Place rules, regulations, and policies, and ensure observance of applicable laws. Reports all discrepancies and infractions to the General Manager.
• Patrol all lobbies, corridors, public restrooms, and other areas to detect violations.
• Investigate disturbances, complaints, and accidents. Confer with management.
• Interview guests and employees
• Warn or trespass violators
• Caution careless persons
• Render and obtain assistance for accident victims, and document information via incident reports.

Marginal Job Duties:

• As a first responder to emergency situations, the Residential Specialist must be able to rapidly ascend multiple flights of stairs and assist emergency and law enforcement personnel as needed.

• Supervision Exercised:
  Shift Leads (1 per shift) will supervise each of three shifts.
• Supervision Received:
  Receives general supervision from General Manager and Operations Manager.

MINIMUM QUALIFICATIONS

Experience: Prefer at least one (1) year experience in hospitality or condo security. Customer service background desired.

Knowledge: Able to read, write, type, give and receive oral reports. Computer literate, type 25 wpm, report writing. Good human relations and leadership skills. The ability to effectively communicate over telephone lines and portable equipment. Effectively and cordially communicate with management, residents, resident guests, visitors, employees and law enforcement authorities. Ability to lift and/or move a 75-lb. person in emergency situations.

Team oriented and display a positive, service oriented attitude towards residents, guests/visitors, employees and our company.

Education/Training: High school diploma or equivalent. Valid driver’s license, clean driver’s abstract. CPR, First Aid, and AED certified. Current State Guard Card.

EEO Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.