Resident & Safety Specialist

POSITION SUMMARY

The Residential Advisor serves as a primary point of contact for residents and guests, providing exceptional customer service while maintaining the safety, security, and professionalism of the property. This role integrates resident service and hospitality functions with building safety and access control responsibilities, including monitoring building access, responding to resident inquiries, conducting property patrols, coordinating with vendors and emergency personnel, and enforcing community policies.

The ideal candidate is professional, detail‑oriented, approachable, and capable of handling both hospitality and security responsibilities in a fast‑paced residential environment.

• Provide a premium home experience to all Symphony Honolulu Owners & Residents.
• Maintain order, enforce all Symphony Honolulu rules, regulations and policies, and ensure the observance of applicable laws. Patrol all lobbies, corridors, public rooms, and other areas to detect violations and investigate disturbances, complaints, and accidents. Confer with management, interview guests and employees, warn or trespass violators and caution careless persons.
• Render and obtain assistance for accident victims and document information via incident reports. As a first responder to emergency situations, the Residential Advisor must be able to rapidly ascend multiple flights of stairs and assist emergency and law enforcement personnel as needed. Must be able to use a portable radio for receiving and transmitting information.

• Supervision Exercised:
  None
• Supervision Received:
  Receives direct supervision from the General Manager, Operations Manager, Chief Engineer and Residential Advisor Shift Lead.

Experience: Prefer at least 1-year experience in hospitality or condo security. Customer service background desired.

Knowledge: Federal, State and City & County laws and ordinances pertaining to condominiums.

Education / Training: High school diploma or equivalent. Must have a current Guard Card, CPR Certification, be First Aid Certified, AED Certified and have computer skills.

Skills: Able to read, write, type, give and receive oral reports. Computer literate, type 25 wpm, report writing. Good human relations and leadership skills. The ability to effectively communicate over the telephone lines and portable equipment. Effectively and cordially communicate with management, residents, resident guests, visitors, employees and law enforcement authorities. Ability to lift and/or move a 75 lb. person in emergency situations.

Demonstrate good judgment in emergency situations. Team oriented and display a positive, service-oriented attitude towards our residents, guests/visitors, employees and our company.

Prerequisites: Valid identification. Be ambulatory and able to assist residents, guests, patrons and employees in an emergency.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.