Security Supervisor - Ka Haku, Hilton Club

Position: Security Supervisor - Ka Haku, a Hilton Club
Our Security Supervisor oversees day to day security operations, ensuring consistent execution of safety protocols, patrol activities, and incident response.

The Security Supervisor also provides hands on leadership and direction to Security Officers, ensuring coverage, quality of work, and adherence to policies and procedures. This role balances operational supervision, incident management, and guest interaction, maintaining a calm and professional presence across the property. A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests and team members.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

* Salary Range: $28.00 ~ $29.00 per hour

* Daily Pay

* Medical, Dental, and Vision insurance from Day One

* Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program

* Team Member Travel Program - enjoy discounted rates at incredible properties around the globe

* Generous Paid Time Off Program

* Paid Sick Days

* Team Member Recognition and numerous learning and advancement opportunities... and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

* Oversee daily security operations, including patrols, monitoring, and incident response, ensuring a safe and secure environment throughout the property.

* Conduct and review property patrols to identify and address safety, security, or operational risks.

* Provide direction, support, and guidance to Security Officers during assigned shifts to ensure consistent execution of duties.

* Assign posts, schedules, and special assignments to maintain proper coverage and operational efficiency.

* Conduct shift briefings and support training of team members to reinforce procedures and expectations.

* Respond to incidents, emergencies, and guest concerns, ensuring appropriate action, escalation, and follow up.

* Oversee and participate in investigations of incidents, accidents, and suspicious activity.

* Review incident reports for accuracy, completeness, and timely submission.

* Monitor access to the property, including key control, visitor access, and restricted areas.

* Ensure proper handling and documentation of keys, lost and found items, and security equipment.

* Support emergency response efforts, including coordination with first responders and administration of first aid as needed.

* Provide professional and courteous assistance to guests and team members, maintaining a service focused approach to security.

* Identify and report safety hazards, equipment issues, or operational risks to leadership.

* Maintain confidentiality of all security related matters.

* Promote a culture of professionalism, accountability, and teamwork within the department.

* Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,

* Completes all required Company training/compliance courses assigned.

* Adheres to Company standards and maintains compliance with all policies and procedures.

* Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

* 3+ Years of Related Experience

* 1+ Year of Supervisory Experience

* High School Diploma or equivalent

* Valid State of Hawaii Guard Card

* Valid CPR/First Aid Certification

* Ability to lead and support a team in a fast paced, guest-facing environment.

* Strong judgment and decision-making skills in both routine and emergency situations.

* Ability to remain calm, professional, and composed under pressure.

* Strong observational skills and attention to detail.

* Effective verbal and written communication skills, including report writing.

* Ability to resolve conflict and handle sensitive situations with professionalism.

* Ability to organize tasks, assign priorities, and manage shift operations.

* Basic computer skills for reporting and communication.

* Ability to maintain confidentiality and uphold security standards.

It would be advantageous in this…