911 Dispatcher
Listed on 2026-08-21
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Security
Security Systems Installation
Securitas Technology seeks a 911 Dispatcher to support our integrated electronic security and life safety solutions for commercial and enterprise clients. In this role, you will answer and prioritize 911 and security-related calls, monitor alarms, and dispatch appropriate police, fire, medical, or security responders using advanced Computer-Aided Dispatch and monitoring platforms. You will gather critical incident details, document all activity accurately, and coordinate with internal security specialists and field teams.
Working in a culture of safety, integrity, and continuous improvement, you'll use cutting-edge technologies, contribute to innovative protection strategies, and build a career path with professional growth and cross-functional collaboration opportunities.
Responsibilities
- Answer and triage 911 and security-related emergency calls from commercial and enterprise customers
- Collect critical incident details and assess priority using established protocols and scripts
- Dispatch police, fire, medical, and security resources via CAD and radio systems
- Monitor electronic security, intrusion, and life safety alarms and initiate appropriate response
- Maintain accurate, real-time records of calls, actions, and incident outcomes in dispatch systems
- Coordinate with internal security specialists and field technicians to support incident resolution
- Follow company and local public safety procedures, ensuring compliance and documentation standards
- Communicate calmly and professionally with callers in high-stress, time-sensitive situations
- Collaborate with team members, supervisors, and cross-functional partners to improve processes
- Participate in ongoing training on new technologies, systems, and emergency response best practices
Required Skills
- Emergency call handling
- Computer-Aided Dispatch (CAD) systems
- Radio communication procedures
- Incident prioritization and triage
- Knowledge of local emergency protocols
- Data entry and documentation
- Multiline phone system operation
- Geographic information systems (GIS) use
- Customer service in high-stress situations
- Basic security and alarm monitoring
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