Gen Services Technician

Overview

Primary

Purpose:

Installs and repairs fiber and copper services to residential and business customers. Installs fiber and high-speed internet equipment. Locates trouble, repairs or replaces lines. Instructs customers in use of equipment. Performs other related, marginal duties as required.

• Installs fiber and copper services to customers' homes or business firms; discusses service needs with customers and makes recommendations as appropriate; instructs customer on the use of HTTV, HSI, and Telephone equipment
• Installs, rearranges, and removes various, types/categories of structured wires and cables including, but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic; installs optical network terminals, residential gateways, ethernet switches, wireless and non wireless set top boxes, and training Television services to customers
• Assists customers with Wifi network configuration, customization, and assessment
• Uses a variety of test equipment and power tools to verify proper wiring, cabling bonding, and ground installations, as well as correct light readings, HSI speed and wireless coverage
• Labels, pulls and dresses various types/categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic
• Installs lines for data and other forms of communications, using fiber/copper e.g. 2 wire/4 wire, TTY, data circuits, alarm circuits; performs work station outlets including but not limited to jacks, blocks, panels, connectors etc., to include mechanical and fusion splicing
• Terminates various types/categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, Fiber Optic, etc.
• Records work assignment data on records and orders using cellular phone, handheld tablet, computer desktop or laptop
• Makes recommendations to customers on additional Services, HSI, TV, VOICE; performs onsite prefields
• Interfaces with customer contacts and end users and works with other vendors when required; provides customer with status updates and informs customer of any changes, issues or concerns
• Performs multi-dwelling unit upgrades and/or change over in services; reports any project scope changes, issues or concerns to management leadership
• Operates company vehicle to travel to daily work sites
• Performs additional duties and tasks as required by the company
• Abides by company safety practices and policies

• Tests - Results obtained in standard tests for this position must meet minimum requirements established by the testing program
• Physical Demands:
• Ability to identify and distinguish tones/levels
• Ability to identify and distinguish colors
• Ability to work in confined areas
• Ability to lift and carry tool boxes, drop wire, parts containers and installation loads
• Ability to climb poles/ladders
• Ability to lift, carry, set-up, climb and take down ladders
• Mental Demands:
• Requires alertness and attention to detail
• Valid driver's license; must be able to operate manual transmission
• Ability to obtain various security clearances
• Positive attitude and work ethic under all types of conditions
• Working Conditions:
• Indoor-outdoor work; exposed to adverse weather conditions, confined work areas. dust, noise, dirt, irate customers, etc.
• Weekday, weekend and holiday work tours including day, evening and night hours
• Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours
• Subject to scheduled and/or unscheduled overtime work
• Occasional callouts on nights, holidays and weekends
• Subject to occasional Neighbor Island Travel when necessary