Broadband Technician

Company Overview

AFL provides industry-leading fiber optic products, conductor accessories and fittings, and related services across the globe. Our company was founded in 1984 with a single fiber optic cable and has grown to include every facet of the passive optical network, employing over 5,000 associates worldwide and consistently generating annual sales in excess of a billion dollars.

In April of 2019, AFL made a major investment in ITC Service Group, a Sacramento-based company providing broadband installation, design and staffing services to the telecommunications and IT industries. ITC Service Group was founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data and video networks. AFL and ITC were built and are operated on similar core values and philosophies.

This will prove extremely beneficial to our customers and our employees.

With our commitment to professional growth and employee development, let AFL “Connect” you to your next career opportunity!

The ability and drive to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.

Our business is growing! ITC Service Group is seeking multiple Broadband Installation Technicians in Oahu, HI. The Broadband Installation Tech will perform basic to complex installation, troubleshooting and repair of Broadband integrated digital TV, high speed Internet and voice services from tap to the customer site, and be responsible for testing and repair of network hardware for customer services. The ideal candidate will have a proven track record of providing exceptional service to customers, with the goal of 100% customer satisfaction.

We are a full-service provider of qualified personnel and managed services to the IT, Telecom and CATV industries for the planning, design, construction and maintenance of wireless and wireline communications networks worldwide. If you are interested in becoming part of a quality, professional team, take a look at the requirements detailed below. If you are looking to learn and advance in a trade that will always keep you working, apply now!

• We will provide a vehicle, gas, and uniform.
• A competitive salary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All candidates are subject to a mandatory pre-employment background check, drug screen, physical exam, and must possess and hold a valid driver’s license with a clean driving record.

• Install, change, troubleshoot/repair and disconnect client services including video, data, and telephone.
• Perform basic troubleshooting at time of installation and on scheduled service calls from tap to customer’s electronic devices.
• Educate customers regarding new and existing services and describe the advantage of and sell other services to meet customer needs.
• Bury drops, locate lines and perform service audits.
• Determine customer’s current service levels; inquire about customer preferences and needs; recommend service upgrades or additional products.
• Resolve or escalated customer complaints, as appropriate.
• Use automated routing system or plan daily route, requisition equipment and supplies; stock company vehicle.
• Meet scheduled appointment windows.
• Complete work orders and other documentation by mobile computer.
• Use small hand tools, power tools, meters and other test equipment (ITC uses HST 3000).
• Maintain and secure company truck and equipment.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Must have experience working with fiber.
• Must be able to work with a 28’ extension ladder. This requires loading the ladder on and off the top of the van, maneuvering, and carrying a ladder through customer’s front and back yard to get to the telephone pole.
• Must be able to vertically place ladder up to a height of 26’ up against the pole or the cable…