Certified Field Technician

About Sunrun

Sunrun is the #1 home solar and battery company in America. We prioritize employee safety and growth.

The Field Performance Technician 3 performs advanced troubleshooting and complex service diagnosis. They train and develop other Field Performance team members and must hold a state‑required electrical certification.

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating, and average dispatches completed.
• Assist with inspections and site audits when assigned.
• Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements (e.g., wireman license).

• 3+ years of previous field construction experience required, with at least 1 year as a service technician in the solar industry.
• High School diploma required.
• PV design or PV electrical experience preferred.

• Valid state or local Electrical Journeyman license required. The position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements (e.g., wireman license).

• Knowledge of NEC and applicable codes and standards.
• Motivated team player who seeks success.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time‑management skills.
• Strong computer skills.
• Electrical/PV Installation Knowledge:
  Working knowledge of current NEC codes, ability to interpret single‑line drawings and PV systems from roof to meter, knowledge of solar interconnection/tie‑in and code, and understanding of basic construction principles.
• Safety:
  Adheres to company safety policies and procedures, can identify and report safety hazards, and encourages safe work practices.
• Customer Service:
  Able to establish rapport, build relationships, and remain tactful in communication.
• Results Driven:
  Meets deadlines and key metrics, works independently and as part of a team, and drives results in a fast‑paced environment.
• Problem Solving:
  Solid logical decision‑making and troubleshooting skills, takes ownership of issues, escalates appropriately, and follows up with customers.

• Ability to transport materials and equipment up to 100 pounds with assistance.
• Ability to work on rooftops with varying angles and surfaces requiring frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Ability to climb ladders.
• Ability to work in outdoor weather conditions, including excessive noise, extreme heat, extreme cold, wet environments, and humidity.
• Ability to perform fine motor tasks requiring manipulation, grasping, and pinching.
• Ability to work within the safe range of equipment such as ladders, fall protection harnesses, and other personal protective equipment.
• Ability to work and maintain balance on roofs and other high areas.
• Ability to work in the sun and possibly low‑light conditions.
• Ability to walk on rafters, roof tiles, and roof shingles without damage.
• Ability to distinguish colors such as red, black, yellow, white, and green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces requiring kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Ability to work with chemicals using appropriate protections.

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.