Case Manager

Position Title:

Transitional Housing Case Manager
Date: 09/1/2019

FLSA Status:
Full Time, Exempt
Supervised By:
Program Director

Under the supervision of the Program Director, provides a safe, supportive and healthy environment for residents; assists residents address issues that affect stability and quality of life while developing skills to live independently; facilitates the transition of residents to permanent housing as rapidly as possible.

• Promote housing and medical stability; address issues that affect medical, behavioral health, addiction, income and housing stability; assist residents with setting goals towards independent living; provide regular counseling to track progress on housing plans and amend plan as needed; provide housing case management services; provide tenancy skills, and, facilitate and coordinate linkages to supportive services, and provide advocacy as needed.
• Develop housing plans with participants with the primary goal of securing permanent housing as rapidly as possible and helping participants build motivation for change.
• Refer participant to services that address physical health, mental health, addiction, legal and financial needs; assist participant with obtaining identification and other necessary documents; financial assistance, financial literacy services, education, vocational and employment opportunities; food banks and thrift stores; and permanent housing assistance programs.
• Knowledgeable of contract requirements (eligibility, record keeping, reporting, etc.), program policies and procedures, and the Program Requirements/House Rules.
• Strictly and fairly enforce the program rules and initiate disciplinary action when warranted; in coordination with Transitional Housing Manager and Clinical Program Director, determine whether a resident’s behavior is appropriate for continued residency.
• Conduct weekly meetings with participants: update on activities and events, interpret rules, hear resident concerns and build a sense of community among residents.
• Maintain up-to-date documentation; ensure that records are in compliance with contract requirements.
• Ensure participant confidentiality.
• Assist the Program Director as needed with the operations of facility.
• Coordinate with GHP housing navigator to assist participant with completing housing applications, identifying and viewing apartments and meeting with landlords/property managers.

• Assist the Executive Director, Clinical Program Director and Program Director in their duties as required.
• Represent Gregory House Programs in the community as requested and maintain good working relations with other agencies.

Transitional shelter, in/outdoors, air‑conditioned rooms.

4‑day work week, 10 hours a day;
Monday to Thursday 10 a.m. to 7 p.m. or 5‑day work week, 8 hours a day;
Thursday to Monday 9 a.m. to 5 p.m.

Standard office equipment, company vehicle.

Requires use of discretion and judgment; requires working to established procedures, maintaining reliable work attendance; may require working under minimal supervision; requires verbal communication skills and following oral and written instructions; some heavy lifting; ability to climb stairs, and lift 30 pounds.

Requires excellent communication skills in written and spoken word; proficiency using standard technology including Microsoft Office, online data collection systems and conducting online research. Valid driver’s license required and clean driving record required.

Requires BS/BA degree, or equivalent experience. Requires three years of experience working with people experiencing or have a history of homelessness, HIV, mental illness, and/or substance use disorders. Requires ability to resolve conflict within a housing facility context.

Full Time

$48,000.00 to $52,000.00 / Year

200 North Vineyard Boulevard | Suite A310 | 96817