Eligibility Worker Iv - Department Of Human Services - Lihue, Kauai

Recruitment Number 26-0238

Salary: $4,742 to $6,003 per month (SR-18, Step C to I).

This Eligibility Worker IV position is located within the Department of Human Services in the Benefit, Employment and Support Services Division (BESSD), Statewide Branch, Kauai Section.

BESSD Eligibility Workers determine the initial and continuing eligibility of applicants/recipients for the financial assistance and supplemental nutrition assistance programs. The primary purpose of this position is to conduct quality assurance reviews to identify errors and/or error‑prone program areas, identify, develop, or coordinate training on specific program areas, and serve as the Section’s trainer.

• Legal authorization to work
  :
  State of Hawaii requires all persons seeking employment with the government of the State to be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment.
• Education requirement
  :
  Experience demonstrating high verbal skill, reading, comprehension and applying written directions, performing basic mathematical computations, including percentages and averages. This may be met from part‑time or unpaid work on a continuous basis, or possession of a high school diploma or equivalent.
• General experience requirement
  :
  Three (3) years of public contact work that required providing information, answering questions, explaining policies, rules, and regulations in person or by telephone and utilizing a computer to retrieve and enter data.
• Examples of qualifying work experience include:
  • Para‑professional who maintained close and continuing relationships with clients.
  • Customer service representative who interfaces with the public to resolve problems.
  • Para‑legal assistant or life insurance salesperson who established a positive relationship with clients in providing and eliciting information and furnishing advice or guidance.
• Examples of non‑qualifying work experience include: retail store sales cashier, general office clerk, car insurance salesperson, or service station attendant.
• Specialized experience requirement
  :
  Three (3) years of progressively responsible work experience demonstrating knowledge of philosophy, goals, functions and standards of services for public assistance programs and the ability to perform eligibility determination work. At least one year of that experience must have involved applying regulations, policies and procedures of a public assistance program.
• Supervisory aptitude
  :
  Demonstrated supervisory aptitude through successful completion of assignments with supervisory responsibilities, group or team leadership, or completion of supervisory training with application of supervisory skills.

• The State of Hawai‘i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations, please call 808‑587‑1111.
• The PSLF Program offers federal student loan forgiveness for eligible public service employees. For more information, see (Use the "Apply for this Job" box below)..
• The examination for this recruitment will be based on an evaluation of education and experience. In‑person interviews and/or further testing may be required at the discretion of the hiring agency.
• Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, and Veterans Preference information is available at the State Recruiting Office's Levels of Review.