Kona Residential - Residential Relief - On Call

Position Title

Residential Relief Staff

Kona Residential

Program Director

On Call, Non-Exempt

Jan 2026

The Residential Relief Staff for the Kona Emergency Shelter is an On-Call Position, where work hours and schedule are subject to availability and current staffing needs of the program. The Residential Relief staff performs the essential functions as indicated in this job description and is supervised by the Program Director. Candidates for the position must meet, maintain, and keep up to date with all employment standards set forth in the essential qualifications.

• High school graduate
• Valid TB clearance two step
• Valid First Aid and CPR certification
• DHS FBI/Criminal History & CAN cleared
• Motor vehicle records (MVR) cleared - Meets Salvation Army standards as an authorized driver.
• Pre-Employment Medical clearance

• At least one-year experience working either with troubled or at risk youth, or within a residential or social service field setting, or some combination thereof.
• Some post High school and college coursework in related social service field.

• Ensure upkeep of facility to meet program and licensing standards. Report any unmet conditions to the Program Manager.
• Ensure completeness of resident files and program files.
• Maintain consistency in program rules and procedures.
• Ensure all program and resident needs are met on a continuing basis.
• Transport residents to and from school, work, and/or scheduled appointments, recreational outings.
• Participation in informal group sessions with residents.
• Implement chore system to residents and monitor for completeness.
• Provide backup support during emergencies at the shelter, which may include safe restraints.
• Assist in planning and implementing group recreational activities and outings.
• Complete required daily reports/consultation on each resident.
• Monitor phones, visitors, workers, parents, and handle emergencies and crisis calls.
• Do intake/discharge, orientate new residents, check resident's safe arrival after discharge.
• Serve as a crisis counselor while on duty - on the phone or in person with youth and/or parents.
• Model behavior, including communication process, decision making, working out problems, discipline, order, organization skills, cleanliness, respect for property or others, work and education. Maintain a professional worker/resident and staff relationship at all times.
• Maintain all required documentation relating to the resident.
• Be involved in public information campaign and assist in representing the agency in the community.
• Attend meetings, workshops, retreats, conferences, and growth groups, etc., as scheduled or required.
• Grocery shopping and menu planning for the shelter. Supervision of residents in meal preparation.

• Performs other duties as assigned.

• Willingness to accept and implement The Salvation Army philosophy.
• Good/sound judgment, dependability, initiative understanding, firmness, caring, organization, high energy level and ability to work under conditions of stress and change without verbal or active expression.

• Work under stressful conditions
• Interact with others with courtesy and tact
• Relate to wide range of people and situations including youth, parents, agency workers, police, school personnel, etc.
• Work within an interdisciplinary team concept; participate in staff training and growth group
• Manage and prioritize multiple projects in an organized and efficient manner
• Respond to crisis situations in a calm and effective manner
• Complete projects on schedule
• Maintain confidentiality
• Maintain regular and punctual work attendance; may require flexible schedule, including evenings and weekends

The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds; traveling by airplane. Duties will require safe restraints or residents involved in physical confrontations.

The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephones; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies.

Ability and skill in communicating with people of different cultures/ethnicity.

Prioritize multiple work tasks to meet tight deadlines

Use office equipment such as computers, photocopiers, scanners, calculators, etc.