Temporary Disaster Case Manager

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Temp Full Time Professional Honolulu, HI, US

21 days ago Requisition

Position Title:

Temporary Disaster Case Manager (DCM)

FLSA Status:

Exempt, Part-time or Full-time

Supervisor:

Temporary Lead Disaster Case Manager

Primary

Purpose:

Provide support to individuals and families impacted by disasters across Hawaiʻi. Rooted in a spirit of service, kuleana (responsibility), and community care, the DCM walks alongside survivors as they navigate recovery, helping them access resources, rebuild stability, and move toward long-term resilience.

• Conduct outreach in communities to connect with individuals and families impacted by disaster, including those who may be isolated or underserved;
• Build trusting relationships with survivors through respectful, culturally responsive, and trauma-informed engagement;
• Complete comprehensive, strengths-based intake assessments and actively listen to understand each survivor’s story, strengths, and needs and resources;
• Develop individualized Disaster Recovery Plans in partnership with survivors, supporting their goals for safe, stable housing, and overall well-being;
• Provide ongoing case management, monitoring progress, and adjusting plans as needed;
• Manage a caseload of at least 30 impacted households;
• Walk alongside clients throughout the recovery process with consistent follow-up and encouragement;
• Maintain consistent communication with clients based on priority tiers (weekly, bi-weekly, or monthly);
• Respond to client inquiries within required time frames (e.g., within 48 hours).

• Connect survivors to available resources, including local organizations, cultural networks, state agencies (e.g., DHS), nonprofit partners, and community providers, and federal programs such as FEMA;
• Connect clients to housing, financial, health, and social services;
• Support clients in completing applications and navigating complex systems with clarity and care;
• Advocate for equitable access to resources, especially for vulnerable populations and those facing barriers;
• Coordinate services to maximize support and collaborate with local recovery groups and service networks to prevent duplication of benefits.

• Document all client interactions in the designated system (e.g., Vision Link) within required time frames (24 hours);
• Maintain clear, complete, compliant, and accurate case records that reflect each survivor’s journey and progress;
• Track progress toward recovery goals and case outcomes;
• Contribute to required monthly and quarterly reports including Program activities and outcomes, Data summaries, and Barriers and solutions
• Track hours worked and maintain required program records;
• Safeguard all personal and sensitive information with the highest level of confidentiality and care;
• Ensure documentation honors the dignity of clients and reflects a strengths-based, non-judgmental perspective.

• Adhere to all program requirements, including FEMA, DHS, and federal grant compliance regulations;
• Maintain strict confidentiality of client data (including HIPAA-protected information);
• Support financial and programmatic compliance documentation when required;
• Participate in audits, monitoring, and site visits;
• Ensure accurate use of program funds and adherence to allowable cost standards.

• Collaborate with community organizations, cultural leaders, and service providers to strengthen coordinated recovery efforts;
• Participate in outreach events, community gatherings, town halls, and disaster…