Fuel Dispatcher

Job Description

Island Energy Services (IES) exists to make life better for everyone in Hawai‘i. We are proud to be a local company and a leader in the logistics and distribution of energy products through our network of six terminals and 58 (and growing) retail locations throughout Oahu, Maui, Moloka‘i and Hawai‘i islands. IES is the official licensee of the Texaco brand in Hawai‘i.  

At the heart of IES, are our four core values: Kīnāʻole, Aloha, Lōkahi and Hoʻohana. These core values are embedded into how we work, live and achieve operational and financial excellence. IES’ strong commitment to a Culture of Excellence are embodied through our action of the 4 B’s: how we Believe, Behave, Belong and Become.

GENERAL SUMMARY INFORMATION

Under the general supervision of the HTM/NI Terminal Manager, the Fuel Dispatcher is responsible for coordinating daily fuel deliveries to ensure timely, safe, and efficient service to customers. IES is a 24/7 operation, and this role requires ability to work nights, weekends and holidays. This role communicates closely with drivers, customers, vendors, and operations staff to plan fuel routes, assign delivery windows, and manage fuel inventories levels while ensuring compliance with safety and regulatory requirements.

The ideal candidate is an experienced and dependable logistics professional with a background in dispatching or fuel delivery operations. They bring a clear understanding of DOT regulations, and strong knowledge of fuel scheduling and route optimization. This individual is highly organized, detail-oriented, and skilled in using dispatch and fleet tracking software. They communicate clearly with drivers and team members, adapt quickly to changing priorities and conditions, and remain calm under pressure.

A strong team player, who takes ownership of their responsibilities and contribute to the smooth, efficient operation of fuel delivery services. Experience in petroleum logistics or possession of a CDL with Hazmat endorsement is a plus.

• Leading and coordinating fuel delivery operations, including direct engagement with drivers.
• Effective scheduling and dispatching, with clarity, consistency, and a problem-solving mindset.
• Strong critical thinking and operational awareness, with exceptional attention to detail.
• Ability to set priorities, meet deadlines, and multitask in a fast-paced, service-driven environment.
• Initiative and self-direction; thrives under pressure and responds flexibly to changing demands.

ESSENTIAL FUNCTIONS

1. Dispatching & Scheduling

• Coordinate and schedule daily fuel deliveries based on customer demand, site inventory, and driver availability
• Assign delivery routes and provide drivers with clear, timely instructions
• Monitor real-time station inventories, delivery status and adjust routes to prevent runouts and as needed for efficiency and safety
• Serve as a backup dispatcher during absences, emergencies, or high-volume / peak periods

2. Communication & Coordination

• Serve as the central point of contact for drivers, terminals, vendors, and internal stakeholders
• Respond promptly and professionally to delivery issues, schedule changes, or customer concerns
• Collaborate closely with terminal operators and suppliers to manage fuel pick-ups and ensure availability
• Provide regular and timely updates to the Fuel Delivery Supervisor and other stakeholders

3. Inventory & Operations Management

• Monitor and manage fuel inventory across multiple sites to anticipate and meet delivery needs.
• Maintain accurate records of deliveries, driver logs, fuel tickets, and dispatch documentation.
• Ensure daily inventory reconciliation is reviewed, adjusted, and validated for all assigned stations to maintain inventory accuracy, monitor station usages, and prevent runouts.
• Assist with vehicle maintenance scheduling and coordination to minimize downtime and service disruptions.

4. Safety & Compliance

• Ensure dispatch activities comply with DOT regulations, hours-of-service rules, and hazardous material transport requirements.
• Enforce company safety procedures and promote a culture of compliance and accountability.
• Stay informed of current transportation regulations, support and…