HNL Cargo Customer Service Agent

Cargo Customer Service Agent

We are a contracted ground handler for commercial airline carriers and cargo operators. The Cargo Customer Service Agent ensures the safety and security of all cargo tendered for transportation and distribution and performs a variety of shipping and handling duties.

• Ensure the safety and security of all cargo tendered for transportation and distribution.
• Follow all government and operational regulations.
• Keep records of all goods shipped, received, and stored.
• Enter shipping information into a computer by hand or use a hand‑held scanner that reads bar codes on goods.
• Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group; verify shipping documentation.
• Prepare manifests showing numbers of cargo, cargo weights, mail, and transmit data to destinations.
• Advise clients on transportation and payment methods.
• Track delivery progress of shipments.
• Notify consignees or customers of cargo arrival and arrange for delivery.
• Retrieve stored items and trace lost shipments as necessary.
• Attach address labels, identification codes, and shipping instructions to containers.
• Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.

• 18 years old or have a valid government issued workers permit.
• High school graduate or GED.
• U.S. Citizen (Screener qualified).
• Ability to stand for long periods.
• Ability to lift 25-75 lbs.
• Ability to pass a pre‑employment drug screen, obtain a SIDA badge, USPS certification, and 10‑year background check.

• Customer service.

US Aviation is a drug‑free environment and has a strict zero tolerance policy for violence and harassment. All employees are required to maintain proper grooming standards and conduct themselves in a professional manner when interacting with external and internal customers. Use of social media with regards to our operations and policies is strictly prohibited.