Dispatcher, Transportation

Job Summary

The Dispatcher is responsible for taking orders, logging calls, and coordinating drivers' daily and nightly work schedules. Assists the Operations Manager with other duties as assigned. The dispatcher will act as a customer service representative assisting all current and potentially new customers as well as resolving any emerging problems that arise and delegating issues requiring important decision making to upper management.

The target is to ensure excellent service standards, respond efficiently to customers’ inquiries and maintain high customer satisfaction.

• Prepare daily and nightly dispatches (work schedules) for all drivers and disseminate to drivers daily.
• Maintain, edit and update throughout the day.
• Manage large amounts of incoming calls.
• Generate PRF Job Cards and email to customers daily, as requested.
• Maintain seniority list of drivers and update daily for use by upper management.
• Apply for DOT permits and police escorts as needed.
• Organize and review all completed jobs from drivers ensuring all required information is present and accurate.
• Follow all Standard Operating Procedures for the Dispatch Position.

• Minimum of High School Diploma or higher.
• 2 years of office work experience or equivalent experience in trucking industry, preferably as a driver or dispatcher.
• Knowledge of construction industry is a plus.
• Proficiency in Microsoft Office applications.
• Candidate should be able to work well in stressful situations and have strong communication, customer service, phone and organizational skills.
• Does not supervise others.

• Company paid Medical, Dental, and Vision Insurance for employee and family
• Paid Vacation
• 401k with company match up to 3% (after one year of employment)

Full Time