Operations Agent - HNL

Pay & Benefits

Pay of $21.01 per hour*, along with potential future increases pursuant to the applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums are available.

• Fly for free on any open seat on all Southwest flights, including eligible dependents.
• Retirement savings plan: company match of 100% up to 10% of eligible earnings.
• Potential annual profit‑sharing contribution to the Southwest Retirement Savings Plan.
• Competitive health insurance coverage for employee and eligible dependents, beginning on the first day of employment.

• Provide friendly service and maintain positive relationships with all internal and external customers.
• Work cooperatively to ensure company success.
• Deliver legendary customer service to passengers by coordinating ramp, operations, provisioning, and aircraft servicing to ensure on‑time departures and quick turnarounds.
• Operate in airport operation office, gate area, jetways, and air freight facilities, opening and closing stations, and advising dispatch of station status.
• Handle station AMS and radio communications traffic as needed.
• Coordinate loading and unloading of aircraft by monitoring ramp activities.
• Answer station operations telephones.
• Advise gate agents when boarding will begin.
• Prepare dispatch release forms and collect weather reports from Ops Suite for the crew.
• Arrange fueling of aircraft as required.
• Prepare weight and balance forms; advise dispatch, FLIFO, and stations of flight departures and arrivals.
• Close out flights; file and maintain accurate flight papers; ensure aircraft are cleaned and provisioned prior to departure.
• Coordinate special services on aircraft such as servicing lavatories, cabin grooming, wheelchair assistance for customers, and emergency cleaning.
• Operate the boarding bridge and coordinate boarding.

Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. Mandatory overtime may be required to support flight operations. Shift trading is available to accommodate individual schedules.

• U.S. citizenship or current authorization to work in the U.S. is required.
• No current or future work authorization sponsorship available.

• Residents of the Island of O'ahu only.
• Not considered if previously interviewed by phone, virtually, or in‑person for the Operations Agent position at HNL within the last 12 months.

We are committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.