Senior Operations Manager

KEY RESULT AREAS

• Safe, compliant operations— zero preventable incidents; full FAA, TSA, OSHA, and hazmat compliance.
• On-time performance & dispatch reliability— aircraft loaded, documented, and released on schedule.
• End-to-end service quality— accurate order intake, staging, and delivery; low cargo damage/claims rate.
• Operational efficiency & cost management— labor productivity, load factor, and cost per flight.
• Team readiness— trained, engaged crews at HNL and all island stations, every shift.

• Own the daily operating plan from customer order and booking through scheduling, flight assignment, and confirmed delivery across all four island routes.
• Lead front desk and customer service intake — cargo acceptance, documentation, dangerous goods screening, weights, and cutoffs — so every shipment enters the system right the first time.
• Build and manage daily flight load plans with Flight Operations; balance scheduled commitments, charter requests, and priority freight (UPS, USPS, key accounts).
• Serve as senior operational point of contact for key customers; resolve service issues quickly and permanently.

• Direct daily hangar and warehouse operations: sortation, island staging lanes, UPS/USPS canister receipt, build-up, and aircraft loading/unloading.
• Champion lean operations — 5S, visual management, and standard work — to increase throughput from cargo acceptance to aircraft load.
• Ensure ground support equipment, vehicles, forklifts, and fuel operations are serviceable, inspected, and ready; drive preventive maintenance to minimize downtime.

• Own station performance at OGG/JHM, MKK, and LNY: staffing, ground handling, turnaround times, equipment readiness, and local vendor/airport relationships.
• Standardize processes across stations so a shipment is handled the same way on Lanai as it is in Honolulu; travel regularly to each island station.
• Plan station coverage and contingencies for weather, mechanical, and schedule disruptions in coordination with dispatch and Flight Operations.

• Enforce strict adherence to FAA Part 135 ground handling requirements, TSA cargo security programs, OSHA, and 49 CFR hazardous materials regulations.
• Conduct safety audits, briefings, and recurrent training for ground, front desk, and cargo handling personnel; sustain a just, reporting-driven safety culture.
• Own incident reporting, root cause analysis, and corrective action implementation; track findings to closure.

• Partner daily with Flight Operations (dispatch, pilots) and Maintenance & Engineering (Part 145) to protect the schedule and resolve AOG, weight & balance, and turnaround issues.
• Report weekly and monthly on operational KPIs — OTP, dispatch reliability, damage rate, load factor, cost per flight — with actions to close gaps.
• Manage the ground operations budget: overtime, staffing levels, equipment, and station costs.

• Directly lead the ground operations team: warehouse/cargo handlers, ramp and ground support, front desk/customer service representatives, and island station personnel.
• Own shift scheduling and staffing coverage across the 1:00 a.m. – 10:00 a.m. operating window, seven-day operation, and island stations.
• Hire, train, evaluate, and develop team members; build bench strength and shift-lead capability; maintain a positive, safe, accountable culture.

• Normal operating hours are 1:00 a.m. – 10:00 a.m.; this role works the operation, with flexibility for weekends, holidays, and irregular operations as cargo demand requires.
• Regular inter-island travel to Maui, Molokai, and Lanai stations.
• Work is performed in hangar, warehouse, ramp, and office environments, including exposure to weather, aircraft noise, and moving equipment.

• Ability to lift and carry up to 75 pounds and assist with cargo handling as an operational lead.
• Ability to stand, walk, bend, and work on feet for extended periods, and to work at a…