Customer Success Specialist

# Customer Success Specialist Squadra Ventures Be an Early Applicant Full Time junior Posted Today##

Role Overview Squadra Ventures is hiring a entry-level Customer Success Specialist. This is a full-time role. Part of Squadra Ventures's Security hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Salary Context Salary is not disclosed in this posting. Market median for Junior-level Security roles is $80k-$128k (based on 111 comparable listings).

Many employers share specifics during the interview process or after an initial screen.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoring

TaxORProcurement Benefits Compliance Overwatch Imaging Sales Sign  up free to auto-tailor your resume with all these keywords and get a higher ATS score##

Job Description Overwatch Imaging Sales & Business Development, Customer Service Hood River, OR, USAPosted on Jun 6, 2026

Apply now About Overwatch Overwatch Imaging is an imagery intelligence technology company working to bring sensor autonomy to time-critical airborne search, detection, tracking and monitoring missions. Our Automated Sensor Operator (ASO) software, native to our own line of purpose-built Smart Sensors and as an upgrade for airborne video gimbal platforms, brings Superhuman Vision and Workload Reduction to users of real-time imagery intelligence systems.

We fundamentally believe that modern edge processing and AI-enabled autonomy can perform an important set of time-critical imagery intelligence missions better, faster and more safely than humans can alone.

Founded in 2016 in Hood River, Oregon, we support private sector companies as well as federal, state and local agencies around the world with missions ranging from wildfire mapping and disaster response to law enforcement, border security, maritime domain awareness and tactical intelligence.

About This Role Overwatch is seeking a Customer Success Specialist to manage and grow strategic customer relationships, execute a keep-it-sold strategy, cultivating customer satisfaction, identifying and supporting the closing of follow-on sales opportunities. This role represents the voice of the customer. It combines customer success, account management, and program coordination responsibilities to ensure customers achieve operational success while supporting long-term account growth and retention.

What You’ll Do Customer Relationship Management:
* Make customers and their needs a primary focus and work diligently to ensure customer satisfaction and success.
* Develop and sustain productive customer relationships.
* Conduct regular customer check-ins, strategic reviews, and business reviews.
* Monitor customer health, risks, and satisfaction levels.
* Travel to customer locations to support product delivery, integration, training, and other activities as appropriate.

Technical Performance
* Technical understanding to support integration, training, and troubleshooting of risks and issues.
* Continually grow and maintain an understanding of the customers’ needs, the product development as it evolves over time, and customer operations to ensure customer satisfaction.
* Obtain feedback on customer solutions and serve as the voice of the customer, bringing key customer needs, expectations, and feedback into the product development team.
* Identify continuous improvement opportunities for company processes and tools and lead efforts to implement those improvements.

Sales Execution
* Coordinate with Business Development and internal stakeholders to define customer specific solutions, schedules and contractual deliverables.
* Create Customer Success Plans to support, lead, and delegate tasks for successful sales execution to ensure timely delivery of products and services to customers as committed.
* Ensure first-time quality and a high level of customer satisfaction by clearly and regularly communicating customer needs and contract requirements to internal stakeholders.
* Identify and support the capture of opportunities for…