Housekeeping Supervisor

Columbia Gorge Hotel & Spa POSITION DESCRIPTION

Position Title:

Supervisor

Reports To:

Rooms Division Manager

Department:
Housekeeping Date:
May 2026

Responsible for the overall supervision and direction of all aspects of the Housekeeping department, including the cleanliness of guest rooms and keeping the standards high.

Supervision is received from the Rooms Division Manager.

• Prepares daily guestroom assignment for room attendants
• Assists housekeeping and laundry staff in securing all supplies and tools necessary for the completion of their jobs. Order supplies as necessary
• Maintains purchase order book and checkbook and completes a monthly purchase report
• Performs beginning and end of month inventory of all guest supplies and linen.
• Prepares daily guestroom reports and trace reports. Departure list goes to front desk
• Prepares daily and weekly inspections of guestrooms to ensure standards are being met
• Performs daily walk-through of public areas to ensure standards are being met.
• Performs hiring, training, supervision, evaluations and termination of personnel
• Maintains a high standard of excellence throughout the hotel
• Maintains safety awareness throughout housekeeping department
• Reports all potential safety hazards immediately
• Maintains appearance of exterior and interior of building
• Prepares and conducts timely and accurate performance reviews with staff
• Assigns staff their duties, and inspects work for conformance to prescribed standards of cleanliness
• Maintains proper inventory levels at all times
• Ensures that supplies and equipment are issued to staff
• Performs investigation of complaints regarding housekeeping service and equipment, and takes corrective action
• Assists in the scheduling of housekeeping staff
• Performs Laundry and Room Attendant duties as needed
• Maintains and organizes lost and found. Ensures that all guests’ lost and found items are wrapped and mailed
• Ensures effective communication between front desk and housekeeping for guest satisfaction
• Performs inspection of linen rooms and room attendant carts
• Prepares work orders for any problems in guest rooms, halls, or linen room. Maintains a current work order log book
• Performs opening and closing duties in the housekeeping department
• Represents the hotel in a positive and friendly manner at all times
• Ensures that all guests are greeted
• Complies with all policies and procedures set forth by the Employee Handbook.

• Performs all other duties as assigned

• Ability to work as part of a team
• Ability to stand and/or walk for entire shift
• Ability to work with a minimum of supervision
• Ability to maintain a professional appearance at all times
• Ability to communicate effectively
• Ability to read and follow both verbal and written instructions
• Ability to work well under pressure
• Knowledge of chemicals and operation of industrial machines

This position requires the ability to perform those activities necessary to complete the essential functions of the job, either with or without reasonable accommodation.

Walking: 40%

Standing: 30%

Sitting: 10%

Bending: 10%

Lifting: 10% / up to 50 lbs.

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