Housekeeper, Maintenance​/Cleaning

Housekeeper

This role provides essential environmental services by maintaining clean, safe, and comfortable spaces throughout a hospital setting. You work from a daily checklist on an assigned floor, performing a wide range of cleaning and sanitizing tasks in public areas and patient rooms, including areas in and around empty infectious disease rooms. You interact regularly with patients and clinical staff, helping support both a high standard of cleanliness and a positive patient experience in a fast-paced and physically demanding environment.

Responsibilities:

• Follow a daily checklist while working on an assigned floor to complete all required cleaning tasks.
• Clean and sanitize public restrooms, including toilets, sinks, counters, mirrors, and high-touch surfaces.
• Empty garbage receptacles, replace liners, and transport waste safely to designated disposal areas.
• Refill supplies such as soap, paper towels, toilet tissue, and other restroom and cleaning products.
• Sweep, mop, and vacuum floors in corridors, patient rooms, offices, and public spaces.
• Strip linens from patient beds, sort and collect them, and transport them to the laundry chute or designated collection point.
• Make and remake beds with clean linens according to hospital standards.
• Perform detailed cleaning and sanitizing of patient rooms, including surfaces, furniture, and equipment, as assigned.
• Work in and around empty infectious disease rooms, following all safety and infection control procedures.
• When cleaning occupied patient rooms, introduce yourself using a conversation script, explain the purpose of your visit, and ensure the patient understands what you will be doing.
• Ask patients if they need anything additional and promptly communicate those needs to the appropriate nurse or doctor.
• Leave a card with your name and the Environmental Services (EVS) department phone number in patient rooms after cleaning.
• Collaborate with nurses, doctors, and other housekeeping team members to coordinate cleaning tasks around patient care activities.
• Follow all safety requirements and infection control protocols, including proper handling of linens, waste, and cleaning chemicals.
• Handle heavy linen bags, trash bags, and carts, including lifting up to 50 lbs and pushing up to 200 lbs.
• Maintain a high level of attention to detail to ensure all areas meet cleanliness and sanitation standards.
• Work efficiently in a fast-paced and sometimes stressful environment, managing time effectively to complete all assigned tasks.
• Remain available to work required hours and shifts, including weekends, and adhere to a locked-in shift schedule.
• Provide excellent customer service to patients, visitors, and staff, including managing interactions with individuals who may be upset or under stress.
• Perform other housekeeping and janitorial duties as required to support the overall cleanliness and operation of the hospital.

Essential

Skills:

• No prior housekeeping or cleaning experience required; training is provided.
• Demonstrated dedication, strong work ethic, and a positive attitude.
• Punctuality and reliability, with the ability to consistently work required hours and shifts.
• Excellent communication skills to interact clearly and respectfully with patients, nurses, doctors, and housekeeping team members.
• Strong customer service skills, including the ability to work effectively with people who may be difficult or under stress and with individuals from different backgrounds.
• Ability to follow safety requirements and infection control procedures at all times.
• Physical ability to lift up to 50 lbs and push up to 200 lbs, including heavy linen and trash bags.
• Comfort working in a very physical role that requires frequent lifting, bending, and moving throughout the shift.
• Availability to…