Family Coach; Human Services Case Manager Bilingual Spanish

Position

Title: Family Coach (Human Services Case Manager) Bilingual Spanish Required

Posting Date: 02/17/2026

Final date to receive applications: 03/10/2026

Agency: Department of Human Services

Salary Range: $5,193 - $6,904

Position Type: Employee

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

This position is Bilingual Spanish Required. Please indicate on your application material if you have bilingual Spanish language skills. There is a 5% bilingual language differential.

Please note:

All required (or preferred) languages must have an available test.

• Conduct interviews to determine family needs and eligibility, and complete program applications for program benefits and, if eligible, issue appropriate support.
• Engage clients in family evaluation of strengths and jointly develop a case plan and identify the steps the family will take towards self-sufficiency and meeting their basic needs.
• Monitor progress, needs, and make necessary modifications to the case plan.
• Initiate and participate in case staffing, employment readiness, life skills training, and supports job search as needed.
• Assist with crisis and safety planning for individuals experiencing domestic violence.
• Explore alternate resources and link clients to community services and may also assist with supporting resources and services within the community.

• A Bachelor’s degree in a Behavioral Science, Social Science, or a closely related field.
• OR 1 year of human services related experience with a Bachelor’s degree in any field.
• OR 2 years of human services related experience with an Associate’s degree in a Behavioral Science, Social Science or a closely related field.
• OR 3 years of human services related experience.

• Experience supporting families with case management tools and resources.
• Experience creating and maintaining written documentation of activities concerning individual client cases.
• Experience with case management and assessing customers’ strengths & service needs.
• Experience in communicating, establishing boundaries and setting realistic goals/milestones.
• Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications.

• Please describe how you meet the minimum qualifications and essential attributes. Provide detailed work and education history.
• Include your resume and cover letter in the Resume/CV field on the online application. Verify your completed education as required.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated. Unauthorized use will result in disqualification.
• Your age, date of birth, attendance or graduation dates are not requested or required during the application process.

• Work schedule:
  
  8 a.m. – 5 p.m. PST, Monday – Friday. Occasionally may need to adjust schedule based on service need. No remote work.
• Position is in a storefront office.
• Requires flexibility to assist various district offices on a temporary and long-term basis to ensure continuity of operations.
• Fast-paced environment.
• High volume of individual and family contact.
• Exposure to diverse range of customers with compassion, professionalism, cultural and trauma-informed lens.
• Contact with domestic violence survivors; self‑care and available resources are important.
• Work conducted in offices, participants' homes, and other community sites.
• Hours may vary day to day; may include evenings and weekends.
• Must have a valid driver's license and acceptable driving record.

• If selected as a finalist, a criminal history and…