Marketing Analyst – Revenue Quality AI; Re‑Imagine RQM

We have an exciting opportunity for you to join our team as a Marketing Analyst – Revenue Quality AI (Re‑Imagine RQM - 12 months assignment).

Re Imagine RQM is our internal effort to build a full Revenue Quality Management (RQM) capability in Europe – developing practical, data‑driven solutions that improve revenue quality and create the foundation for an AI‑enabled RQM program over time.

As a Marketing Analyst in the Revenue Quality AI team, you will work hands‑on with customer, shipment, and commercial data to identify opportunities, explain what is happening (and why), and turn insights into actions. You will help design and deliver early tools, reporting, and scalable analytical solutions that support decision‑making and execution – aiming for multi‑million impact through improved revenue quality within 12 months.

This is a great fit for motivated people across the business who enjoy solving problems with data, building practical solutions, and want to contribute to a high‑visibility initiative improving revenue quality using AI‑supported approaches.

• Develop data‑driven insights: analyze large and diverse datasets to identify revenue quality opportunities, customer behavior patterns, compliance risks and drivers of leakage or inefficiency.
• Translate insight into action: turn findings into clear, prioritized recommendations and help stakeholders understand "what to do next" and how to measure success.
• Build practical solutions: contribute to creating and improving AI‑supported tools, analytical products, automation, scorecards, alerts, and/or reporting that make RQM execution repeatable and scalable (solutions may evolve over time).
• Connect data across sources: locate, extract, and connect relevant datasets; support data quality checks, documentation and consistent definitions to improve reliability and speed.
• Collaborate cross‑functionally: work closely with partners across Sales, Operations, Pricing, Finance/Analytics, and Engineering/Reporting support to align on needs, inputs and outcomes.
• Support continuous improvement: help refine success metrics, validate assumptions, and improve how we monitor outcomes so insights lead to measurable impact.

• Fed Ex (TNT) data familiarity: hands‑on experience working with Fed Ex (TNT) commercial, financial, customer, pricing and/or shipment data (e.g., pulling, interpreting, validating and using it to answer business questions).
• Strong analytical problem‑solving: able to structure ambiguous questions, analyze data and translate findings into clear insights and recommended actions.
• Tools beyond Excel: strong Excel skills plus experience using at least one of the following in a work setting:
  • BI/visualization:
    Power BI or Tableau
  • Data platforms:
    Databricks (or equivalent)
  • Querying: SQL (able to pull/join/filter datasets and validate outputs)
• Data quality mindset: comfortable validating inputs, reconciling inconsistencies, documenting definitions and building repeatable logic.
• Communication & storytelling: can explain the "so what," highlight risks/opportunities and contribute to concise, decision‑ready outputs for non‑technical stakeholders.
• Collaboration: able to work cross‑functionally with teams such as Operations and Sales (and other partners across the business) and adapt in a fast‑moving build‑and‑learn environment.
• Interest in AI‑enabled approaches: motivated to explore how AI/ML can support detection, monitoring, prioritization and scalable execution.

• Python for analysis/automation (or similar scripting experience).
• Experience translating business needs into requirements for data products or AI‑supported tools (e.g. defining inputs, rules, success measures and validation checks).
• Background in pricing, revenue management, finance, operations analytics, sales operations, customer or commercial insights.

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for Fed Ex positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping
• Great career opportunities
• Fed Ex is one of the worlds most admired companies and trusted brands year after year

Fed Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.