Aftersales Manager

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

• The Aftersales Manager – Netherlands is responsible for the overall planning, organizational setup, service network development and operational management of BYD’s aftersales business across the Netherlands.
• The role requires an in-depth understanding of the regional automotive market, customer expectations and dealer operating environment. The Aftersales Manager will develop and implement the regional aftersales strategy, build and develop the local aftersales team, and drive continuous improvement in service quality, customer satisfaction and aftersales business performance across the authorized service network.
• The position works closely with dealers, authorized service partners, BYD Europe and headquarters functions to establish a consistent, efficient and customer-focused aftersales operation throughout the Netherlands.

• Develop the regional aftersales organizational structure and workforce plan based on market development, vehicle parc, network scale and operational workload.
• Build and develop the regional aftersales team and define responsibilities across technical support, warranty, training, network operations, customer satisfaction and parts coordination.
• Participate in the recruitment, selection, onboarding and performance evaluation of key aftersales employees.
• Establish effective team management mechanisms, including regular meetings, objective setting, performance reviews, issue tracking and escalation processes.
• Set clear objectives and development plans for team members and provide regular performance coaching.
• Identify organizational and individual capability gaps and develop appropriate training, coaching, recruitment and resource plans.
• Promote effective cooperation and knowledge sharing between the Benelux team, BYD Europe, headquarters and other markets.
• Build a customer-focused, results-oriented and continuous-improvement team culture.
• Continuously optimize organizational responsibilities, staffing and internal workflows as the business develops.

• Develop an in-depth understanding of the automotive market, aftersales ecosystem, regulatory environment, customer expectations and dealer operating models across the Netherlands .
• Analyze regional sales, vehicle parc, model mix, vehicle age, customer distribution and service-demand trends.
• Conduct market research and industry benchmarking covering local aftersales network structures, service outlet formats, customer service models, warranty policies, parts operations and dealer management practices.
• Identify gaps and development opportunities relating to BYD’s service network coverage, service capability, customer experience, operational efficiency and partner profitability.
• Develop and implement the regional mid- and long-term aftersales strategy and annual business plan in line with BYD Europe’s objectives.
• Provide recommendations on service network coverage and outlet development based on market potential, vehicle parc, customer location, travel distance and existing service capacity.
• Evaluate the suitability of exclusive workshops, multi-brand workshops, satellite service points and other service formats under different market conditions.
• Support dealer investment and business feasibility assessments, balancing customer coverage, service capacity, investment requirements and partner profitability.
• Anticipate resource requirements for new model launches and vehicle parc growth, including staffing, workshop capacity, tooling, training, spare parts and technical support.
• Use customer satisfaction, complaint, repair lead-time, first-time-fix, parts availability and technical-case data to identify systemic issues and define improvement priorities.
• Provide management and headquarters with regular market insights, risk assessments, resource requirements and strategic recommendations.