Customer Operations Account Manager - EMEA

What We Do
InVue transforms how retailers protect and manage merchandise by delivering Smart Access security solutions that balance security and experience. Our connected OneKEY ecosystem combines intelligent hardware, software, and data to help retailers and brands promote, protect, and enable the purchase of all their merchandise—creating environments that work better for everyone. By eliminating friction between security and experience, we empower customers to shop freely, associates to work efficiently, and businesses to operate with confidence.

Position Summary
As a Key Account Manager, your mission is to drive exceptional account management and commercial support for InVue’s direct and strategic customers. You’ll oversee the end-to-end customer journey—from onboarding to business expansion—by acting as a key liaison between customers, the commercial team, and internal departments. To achieve this, you will be a trusted advisor to both customers and field sales teams and have a high level of engagement in all product and demand needs.

KEY RESPONSIBILITIES
Account & Relationship Management

Manage a portfolio of strategic accounts, acting as the primary point of contact for all commercial and operational needs

Build and maintain strong relationships with the direct customers, end users and key stakeholders.

Lead regular customer review meetings and respond to ad hoc requests, ensuring timely follow-up and resolution

Support the sales team with strategic opportunities and collaborate with other Key Account Managers as needed

Order, Supply & Demand Management

Coordinate the end-to-end order management processes, including service, supply planning, and demand forecasting for assigned customers and act as spokesperson throughout the InVue organization and the service providers for the needs of these customers.

Monitor order flow, manage escalations, and resolve issues in collaboration with supply chain, technical teams, and service providers

Own demand and inventory planning for assigned accounts, ensuring timely delivery and alignment with customer expectations

Project Leadership

Lead project execution/role outs for assigned accounts

Lead rollout and implementation of new accounts, addition of InVue product lines to existing customers, and product roll outs.

Oversee project planning, quoting, inventory research, installation scheduling, test follow-up, troubleshooting and customer communications

Coordinate with Sales and Engineering for custom part requests and deployment strategies

Product & Market Insight

Maintain deep knowledge of InVue’s product portfolio and usage instructions

Stay informed on industry trends, competitor offerings, and customer feedback to identify growth opportunities and improve service

QUALIFICATIONS

Minimum Bachelor’s degree

7+ years of experience in account management within a technical B2B environment, preferably in hardware-related industries.

Proven experience managing complex customer accounts and cross-functional relationships

Strong project management and organizational skills; ability to manage multiple priorities under tight deadlines

Excellent interpersonal and communication skills (written and verbal)

Fluent in English is required. Additional language skills are a plus.

Proficient in Microsoft Office, particularly Excel; familiarity with Salesforce, AS400 or similar ERP systems is a plus

Analytical and process-oriented, with a high ability to connect and optimize workflows

Flexible, proactive, and solution-focused mindset

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