Reservations Executive Job Hook area,England UK,Hospitality / Hotel / Catering

Resolutely natural, elegantly evolving, we are a beautiful piece of English history that redefines the idea of a hotel . Heckfield Place is both tamed and gently wild. Offering different aspects across the surrounding grounds, the character of each bedroom is written in the natural materials and meticulous craftsmanship found throughout.

We are now looking for a Reservations Executive to join our fantastic Reservations team.

The Reservations Executive will be responsible for managing bookings across the Estate, including The Bothy, Marle & Hearth, including all our on- and off-site experiences. The Reservations Executive will also coordinate guest transfers to and from Heckfield Place, ensuring seamless arrangements from initial enquiry to their arrival and departure.

Exceptional attention to detail, refined guest service and confident use of reservation systems are essential.

Other duties include:

Deliver an efficient, courteous and thoughtful reservations journey at all times, in line with Heckfield Place standards.
Take ownership of the guest journey from first point of contact through arrival, stay and departure, ensuring consistency and clarity at every touchpoint.
Respond to all telephone and email enquiries promptly and professionally, in accordance with Heckfield Place standards of communication, typically within 2 hours.
Initiate pre-arrival contact with guests to confirm arrangements, review itineraries and explore relevant activities and experiences, typically 72 hours prior to arrival.
Manage reservations for bedrooms, The Bothy Spa, Marle and Hearth Restaurants, private events and all guest experiences, maintaining a thorough knowledge of availability, rates, packages and promotions.
Maintain accurate guest profiles, ensuring preferences, feedback and follow-up actions are consistently recorded and communicated.
Coordinate all guest activities and experiences, both on and off property, ensuring seamless planning and delivery.
Demonstrate flexibility in working patterns, including weekends and public holidays, in line with business requirements.

Benefits:

Salary of £28,000 PA
Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours after completed probation)
Increased holiday allowance
Vitality healthcare cover
Employee assistance programme
Life assurance scheme (from day one, covering up to 2x your annual salary)
50% F&B discount when dining in our restaurants
Company sick pay
Enhanced maternity pay
Enhanced paternity pay
Recruit a Friend bonus (£1000)
Monthly employee recognition scheme
Annual employee parties
Free staff meals
50% discount on Wildsmith Skin products
Heckfield Plus - online discounts
New baby gift

At Heckfield we pride ourselves on providing training, development and a chance to progress within the company.