Service Coordinator

Overview

Brief Description The Service Coordinator is responsible for overseeing and facilitating all processes essential for the branch to effectively complete crane service work. This role involves organizing, managing, and scheduling service operations, ensuring timely and efficient execution of tasks. The Service Coordinator supervises Field Service Technicians, providing leadership and support to ensure high-quality service delivery. Additionally, the Coordinator performs various tasks as assigned by the Service Manager, contributing to the overall success and operational efficiency of the service department.

• Organize and manage the scheduling of all crane service work; inspections, repairs, upgrades and emergency service work
• Analyze and update service scheduling including technician assignment
• Establish and maintain rapport with customers in order to provide the best possible service
• Prepare service generated quotations and submits them to customers for installation work, breakdown repairs and upgrades
• Follow up on quotations submitted and purchases made
• Source and purchase: crane parts and components for service generated work, equipment required to do service work and supplies for crane technicians
• Communicate with customer and crane technicians in order to assure that service jobs are completed efficiently and on time
• Review technician’s time for accuracy and completeness
• File and retrieve department documents, files, records and reports
• Assist with overall maintenance of the department and offices
• Prepare jobs for startup (gathering parts, manuals, drawings needed, and confirms dates with customer)
• Track closings for monthly projections
• Arrange rental equipment (set-up and call off) for service jobs
• Complete or assists with special projects as requested
• Assist Service Writers in understanding completed inspection reports to formulate quotes
• Monitor employee and technicians' work time for payroll
• Keep assigned training assignments current
• Perform other duties as assigned

A high school diploma is required. A vocational-technical school or, equivalent military experience or technical college training program preferred.

• 4 years minimum experience in an administrative, customer service or technical environment
• Ability to multi-task
• Strong communication skills, both verbal and written
• Experience with scheduling multiple employees
• Previous supervisor experience
• Knowledge of crane and hoist service industry
• Ordering and purchasing experience
• Strong computer skills - Microsoft Word, Excel, Outlook
• Must successfully complete drug screen, physical and E-Verify

EOE/Drug Free Workplace