Franchise Support Coordinator

• Provide administrative and operational support for the Franchise Support department.
• Coordinate schedules, meetings, communications, records, and department processes.
• Ensure a positive experience for franchise owners and internal stakeholders.
• Support the planning and execution of department meetings, training sessions, annual meetings, and special events.
• Organize and maintain department files, records, documentation, and shared resources.
• Serve as a first point of contact for franchise owner and internal inquiries.
• Respond to routine questions regarding department processes, resources, and timelines.
• Provide administrative support related to franchisee onboarding, operational processes, and department initiatives.
• Assist with vendor communications, maintain vendor records, and support contract administration activities.
• Process purchase orders, invoices, expense reports, and follow up on outstanding items.

• Associate's degree required; bachelor's degree in Business Administration, Communications, or a related field preferred.
• 1+ years of administrative, coordinator, customer service, or office support experience.
• Experience in a franchise, multi-unit, or professional services environment preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Effective verbal and written communication skills with a professional and customer-focused approach.
• Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Ability to maintain confidentiality and handle sensitive information with discretion and integrity.
• Strong attention to detail and commitment to accuracy.
• Collaborative team player who is dependable, responsive, and follows through on commitments.
• Ability to adapt to changing priorities in a fast-paced environment.

Demonstrates strong organizational and communication skills while providing administrative and operational support in a franchise environment. Proficient in Microsoft 365 applications and capable of managing multiple priorities with attention to detail and confidentiality.

• Administrative Support
• Organizational Skills
• Microsoft 365 Proficiency
• Customer Service Experience
• Franchise Environment Experience

• Administrative Support
• Record Management
• Purchase Order Processing
• Invoice Processing
• Expense Report Management

• Effective Communication
• Attention to Detail
• Team Collaboration
• Dependability
• Adaptability

• Associate's Degree
• Bachelor's Degree in Business Administration

• Franchise Support
• Multi-Unit Environment
• Professional Services
• Vendor Communications
• Confidentiality

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Power Point
• Microsoft Teams
• Microsoft Share Point