Office Manager

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

At Floor Coverings International, we’re more than just a flooring company—we’re the #1 mobile flooring company in North America with nearly 300 locations across the U.S. and Canada. Our innovative shop-at-home model has transformed the industry, bringing top-quality flooring directly to customers’ doors. With over 350,000 satisfied customers and an impressive 4.9-star rating
, we take pride in delivering an exceptional experience.

Now, we’re looking for a dedicated and detail-oriented Office Manager to help drive the success of our local franchise! In this role, you'll be the heart of our operations
, ensuring everything runs smoothly—from scheduling and marketing to financial management and customer relations.

• Full-time position (40 hours per week)
• Bonus opportunities for outstanding performance
• No experience required! (1-3 years of office experience preferred)
• Company convention trips (based on owner and local structure goals)

• Be the friendly face and voice of our company—build strong relationships with customers and ensure they have a seamless experience.
• Efficiently schedule appointments for our Design Associates.
• Follow up on open proposals and inquiries to drive customer engagement.
• Assist in planning and executing local marketing initiatives to grow the business.
• Represent Floor Coverings International at home shows and events (some evening/weekend availability may be required).
• Keep the office organized, welcoming, and running smoothly.

• Maintain accurate financial records and update Quick Books daily (experience preferred, but training provided!).
• Track and manage business-related expenses to ensure financial efficiency.

• Collaborate with the Owner weekly to review recent sales, manage customer expectations, and oversee product orders.
• Order materials and follow up on deliveries to keep projects on track.
• Schedule and coordinate job installations between customers and installers.
• Keep customers informed on project timelines, updates, and any changes.
• Ensure clear communication with installers, including confirming scope of work and compensation before each job.
• Update Sales Force daily with job progress and schedules (training provided!).

• Attend weekly strategy meetings with the Owner.
• Work toward weekly and monthly business goals.
• Be open to learning and development opportunities to grow in your role.
• Make decisions and take action aligned with our core values and mission.

• Strong communicator – especially over the phone!
• Organized & detail-oriented – you thrive on keeping things running smoothly.
• Multi-tasking pro – balancing different priorities is your strength.
• Quick Books experience is a plus (but we’ll train the right person!).
• Self-motivated – you can work independently and take initiative.

Join us in creating beautiful spaces while enjoying a dynamic and rewarding career with Floor Coverings International.