Customer Experience Associate

This range is provided by FBSPL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $65,000.00/yr

We’re looking for a Customer Experience Associate who enjoys helping people, asking good questions, and guiding customers through their next steps with confidence. In this role, you’ll speak with small and mid‑sized business owners, learn how they operate day to day, and support them as they get set up with tools that make their work easier.

This is a conversation‑focused role with steady interaction, clear processes, and strong support. It’s a great fit if you like talking with people, staying organized, and being part of a team that values customer satisfaction.

• Speak with business owners to understand their current setup, challenges, and goals
• Walk customers through available solutions and explain how they fit into daily operations
• Participate in scheduled calls and follow up with customers who’ve shown interest
• Support new customers through the onboarding and setup process
• Provide a friendly, helpful experience that builds trust and long-term relationships
• Keep notes, updates, and next steps organized in the CRM system
• Work closely with your team to ensure a smooth and positive customer experience

• Strong communication skills and a natural ability to listen
• A positive, professional attitude and comfort learning new tools
• Ability to work independently in a remote environment
• Basic computer skills and comfort with virtual meetings

• Pre‑qualified leads and scheduled conversations
• Training, guidance, and ongoing team support
• Performance‑based compensation with room to grow
• Full‑time role with flexibility
• Clear paths for long‑term development

Associate

Full‑time

Consulting and Customer Service

Business Consulting and Services