Customer Experience Associate
Job in
Hoover, Jefferson County, Alabama, USA
Listed on 2026-07-04
Listing for:
(ISC) , Inc.
Part Time
position Listed on 2026-07-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Providing exceptional service in a remote capacity, the part-time Customer Experience Associate will manage customer inquiries, promote products, and enhance customer satisfaction through various communication channels.
Key responsibilities- Deliver high-quality customer experiences while achieving designated KPIs
- Promote products and services, making recommendations based on customer needs
- Resolve customer concerns and inquiries efficiently, striving for first-time resolution
- High School diploma or GED required
- Minimum 3 years of customer service experience, preferably in a call center environment
- Proficiency in PC skills, including MS Office and web applications
- Experience with CRM/database applications, such as Salesforce, is a plus
- Demonstrated passion for customer experience and effective organizational skills
Position Requirements
10+ Years
work experience
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