Community Programs Coordinator

About The Role

We are hiring a Community Programs Coordinator to help bring MDS community initiatives to life. Working closely with the Community Manager, you will own the day‑to‑day execution of key programs and engagement initiatives, ensuring members have a seamless, valuable experience while helping the Community team scale its impact.

This is a highly autonomous, execution‑focused role. You will take ownership of specific programs from start to finish, coordinating logistics, communicating with members, facilitating participation, tracking outcomes, and identifying opportunities for improvement. Whether launching a new Squad, driving participation in an engagement initiative, or helping members connect with the right people and opportunities, your job is to make sure great ideas become reality.

Success in this role requires a combination of strong people skills and operational excellence. You build trust quickly, communicate clearly, follow through consistently, and take pride in creating experiences that members genuinely value. You are equally comfortable having a one‑on‑one conversation with a member and managing the moving pieces behind a program’s successful execution.

Valid US Visa required; this role involves occasional travel to US‑based MDS events and gatherings.

• Own and execute specific Community programs end‑to‑end, ensuring members have a consistent, high‑quality experience from launch through ongoing participation.
• Coordinate logistics, communications, participation, follow‑up, and reporting for the programs you manage.
• Monitor program performance and recommend improvements based on member feedback and participation trends.
• Launch and facilitate new MDS Squads through their first 3‑6 meetings, establishing structure and momentum needed for long‑term success.
• Support Squad members, troubleshoot challenges, and identify opportunities to strengthen participation and accountability.
• Develop future Squad moderators who can sustain group momentum independently.
• Build relationships with members and connect them to relevant programs, events, introductions, and opportunities within MDS.
• Execute targeted outreach and follow‑up campaigns to increase participation and support engagement initiatives.
• Identify members who may benefit from additional support and escalate important opportunities or concerns to the Community Manager.
• Gather member feedback and surface meaningful insights, trends, and opportunities to the Community team.
• Track engagement outcomes and maintain accurate records of outreach, program participation, and member interactions.
• Collaborate with Community and Operations teams to improve workflows, member experiences, and engagement initiatives over time.

• Strong interpersonal and communication skills with the ability to build genuine trust quickly across a wide range of personalities.
• Proactive and self‑directed with a proven ability to identify what needs attention and act on it without waiting for direction.
• Comfortable facilitating group dynamics and leading conversations in a way that creates real structure and accountability.
• Strong intuition about people and community health, including the ability to read early warning signs of disengagement, conflict, or group dysfunction and respond appropriately.
• Organized and detail‑oriented, able to manage multiple member relationships and Squad groups simultaneously.
• Entrepreneurial mindset and genuine comfort engaging with founders and operators as peers.
• Valid US Visa at the time of offer.
• Experience in communities, masterminds, coaching groups, founder ecosystems, startups, or similar environments where you were responsible for engagement, relationships, or program execution.

• Background in community management, member success, or customer success in a membership, subscription, or high‑touch B2B environment.
• Experience facilitating small group programs from launch through self‑sufficiency.
• Familiarity with the e‑commerce, Amazon seller, or DTC founder world.
• Experience using community platforms, CRM tools, or engagement tracking systems (e.g., Airtable, Click Up, Circle, Slack).
• C…