Field Service Tech
Job in
Hoover, Jefferson County, Alabama, USA
Listed on 2026-07-17
Listing for:
Heavy Machines LLC
Full Time
position Listed on 2026-07-17
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
As a field technician in direct contact with the customer, conduct must be such thatthe customer retains a good opinion of HMI and its service department.
2. Act as group leader when working in your assigned area with a multi-person assignment.
Utilize personnel assigned to multi-person tasks so that special talents are exchanged.
Multi-person tasks should be used for training, even at the expense of excessive travel.
3. Establish and maintain communication links with service manager and customer support center so that your location is known at all times.
4. Establish a routine travel pattern among assigned customers which will allow you tomonitor customer reaction, convey knowledge gained through considerable experience,exchange ideas and observe any areas where special training may be needed.
5. Become personally involved in any situation where warranty work is required. Warranty work should be conducted only with the knowledge of the regional service manager andwithin the confines of company policy.
6. Provide thorough reports in a timely manner according to the established reporting system.
7. Utilize various training methods so that a continuous program is in effect to upgrade your professional skills.
8. Sell contract (including Gameplan) and HMIE services to your customers. Become involved in the team concept of customer support.
9. Utilize every customer contact as a continual training program to improve the abilityof customer personnel to properly operate and maintain equipment.
10. Other duties may be assigned.
Good knowledge of math and general accounting procedures
Advanced knowledge of Microsoft office products
Excellent verbal and written communication skills
Must have solid organizational skills and strong ability to multi-task Ability to work in a team environment
High school diploma or GED equivalent
Bachelor Degree
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