Customer Service Representative

Description

Serve as the primary point of contact for owner inquiries via phone, email, and digital channels.

• Research and resolve a wide range of inquiries including:
  • Ownership and title questions
  • Revenue and payment inquiries
  • Tax documentation (1099s, W-9s)
  • Property and well-related issues
• Accurately document all interactions within the case management system, ensuring full visibility and traceability
• Proactively follow up on open or unresolved cases to ensure timely resolution
• Partner cross-functionally with Land, Accounting, Marketing, and Operations teams to resolve complex issues
• Identify and elevate systemic issues, recurring inquiries, and process breakdowns
• Contribute to improving service delivery by providing insight into call drivers, trends, and owner pain points
• Maintain a high standard of professionalism, empathy, and accuracy in all owner interactions

The Owner Relations call center department takes around 120-150 calls per day. Each agent will handle 25-30 calls per day. Calls will typically last around 15 minutes.

This is not a scripted call center - they will be talking to owners that the company owes money to. They will be expected to think analytically as each conversation is not the same.

Individuals will report directly into the supervisor - Earlyn.

Monday - Friday 8am-5pm fully on site job schedule.

Customer service, retail, inbound calls, Customer support, Call center, claims adjudication, case manage, quality assurance, data entry

Customer service,retail,inbound calls,Customer support,Call center,claims adjudication,case manage

Need to have a strong background in case management, critical thinking, non scripted conversations with customers.

Entry Level

This is a Contract position based out of Hoover, AL.

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Hoover,AL.

This position is anticipated to close on Jul 31, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.