Customer Care Desk Agent | Troubleshooting & Engagement
Job in
Hoover, Jefferson County, Alabama, USA
Listed on 2026-08-04
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Unisys is seeking a customer service-focused agent to handle inbound and outbound calls, route inquiries, and provide accurate product information. You will document each interaction in our CRM, follow scripts while personalizing responses, and escalate complex issues to supervisors as needed.
Candidates should have 1–2 years in a call center or customer service role, a high school diploma or GED, and the ability to multitask while maintaining professionalism and meeting KPIs.
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