Field Service Manager

Field Service Manager

Candidate must currently live in the state of Alabama. The role involves heavy travel (75–80% of the time, company vehicle provided).

• Coordinate with Project Management and Engineering personnel to assign field service team members to support project tasks as it relates to factory testing, field startup and commissioning activities.
• Monitor work progress and control labor and expense costs of field service personnel on project and service assignments.
• Provide technical directions to the field service personnel for work assignments.
• Provide technical assistance for Project Management and Engineering personnel with project requirements and activities to meet customer expectations and schedule requirements.
• Organize the service employees to accomplish goals efficiently, including the identification of development or training needs and recruiting of talented candidates to achieve the department’s goals.
• Maintain field service personnel loading efficiently with a regular utilization rate of 85% to 90%.
• Maintain self-loading efficiently with a regular utilization rate above 70%.
• Develop the technical abilities of the field service personnel through direct training/mentoring and identifying relevant manufacturer training to achieve appropriate certifications.
• Develop and maintain good relationships with customers/clients, including end-users, consulting engineers, and contractors.
• Pursue and develop business with the established customer base for field service support activities to meet the customer’s needs and expectations.
• Maintain knowledge and experience in the business’ core industries or markets.
• Assist customers with field service support and questions and to provide recommendations for support solutions.
• Maintain and validate field service test equipment calibrations and the associated documentation.
• Perform other job‑related duties as assigned.
• Deep knowledge of control systems (e.g., DCS, PLC, HMI, VFD controls, automation), network connectivity, and troubleshooting.
• Deep knowledge of instrumentation typically found in industrial applications and Water / Wastewater industries.

• Minimum two (2) year engineering technology degree with related experience in electronics and control systems.
• Extensive experience/knowledge of engineering, construction, design, field service and management required.
• Minimum of fifteen (15) years of field‑related service experience.
• Experience in wireless communication (radio frequency and cellular) applications.
• Experience in multiple industries is highly desirable, including Pulp & Paper, Power, Steel and Municipal Water/Wastewater industry.
• Experience in managing service or support personnel.
• Experience in providing customer support services and managing customer expectations.
• Ability to effectively meet and deal with the public.
• Ability to resolve conflict with employees, customers, and vendors/manufacturers.

• Leadership Skills
• Technical proficiency / Problem Solving
• Industry Knowledge
• Planning and Operational Management
• Customer Service

• What are the hours? Monday – Friday 8:00 am – 5:00 pm.
• What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
• What benefits do you offer? We offer a robust benefits package including health, life, short‑term and long‑term disability insurance as well as dental and vision programs to support your family, along with other benefit options.
• What percentage of travel is required for this position? 75% – 80% (Company vehicle will be provided).

At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem‑solving. Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!

SJE is an Equal Opportunity Employer.