Patient​/Visitor Liaison - PRN

Position Overview

• Department
  :
  Guest Services - Front Intake, Spa, Fitness Desk
• Schedule
  : PRN - 8am-5pm, 9am-6pm, 12pm-9pm rotating hours; occasional weekends
• Work Location
  :
  St Vincent's 119
• Benefits for eligible positions only include
  : generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more

Act as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

• Receive, screen, route and/or respond to all incoming inquiries for information, directions or concerns.
• Receive guest suggestions and complaints and elevate through proper channels.
• Provide patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
• Identify and report issues of safety and maintenance.
• Assist in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipate family's needs and resolve issues before they become major source of concern.

Licensure / Certification / Registration:

• BLS Provider. American Heart Association or American Red Cross accepted, preferred.

.

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note:
    
    Required professional licensure/certification can be used in lieu of education or experience, if applicable.

No additional preferences.