Fraud Specialist

Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Financial Crimes Fraud Specialist monitors fraud prevention reports and/or reviews and resolves claims to address potentially fraudulent activity and reduce possible losses.

• Researches and analyzes potentially fraudulent activity related to customer accounts or other bank products
• Identifies valid and fraudulent charges, sets up fraud files, uses multiple research techniques to resolve issues, reconciles and summarizes fraud losses and communicates with customers to notify of inquiry and problem resolution
• Analyzes suspicious activity on customers' accounts and researches history for customer activity
• Contacts account officer(s) to assist in the verification of items
• Maintains company fraud database records
• Responds to emails, phone calls and voicemails from branches and account officers
• Completes database for Suspicious Activity Report (SAR) referrals
• Works under limited supervision following established guidelines and procedures
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

• High School Diploma or GED
• Two (2) years offraud or related work experience

• Bachelor's degree in a related field
• Banking loss prevention experience

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to learn additional systems as needed
• Ability to work independently with minimal instruction
• Efficient in handling and dealing with peak work volumes
• Proficiency with Microsoft Office Suite
• Strong organizational, analytical and judgment skills

• Ability to quickly learn and adapt to new systems
• Prior experience effectively managing multiple responsibilities in a fast‑paced environment
• Previous experience with fraud claims or banking loss prevention
• Strong verbal and written communication skills

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

This position is intended to be onsite, now or in the near future in Birmingham, AL. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense.

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

• Minimum: $40,000.00 USD
• 50th Percentile: $48,310.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans