Default Solutions Processing Specialist

At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in‑house recovery or through a third party.

• Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
• Collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Contacts outside parties to collect or clarify documentation
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May assist other associates with questions regarding procedures and policies, etc.
• May work on more complex projects with assistance and oversight of senior staff and managers

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

• High School Diploma or GED
• Two (2) years of related experience

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast‑paced environment
• Detail‑oriented
• Proficient in Microsoft Excel and Word
• Strong customer service skills
• Strong organization skills

• Collections Experience and / or Experience Reviewing Legal Documents - highly preferred
• Strong Verbal and Written Communication Skills

Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum:

50th Percentile:

This job is not incentive eligible.

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans