Default Solutions Processing Specialist

Job Description:

At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past‑due customer accounts either through in‑house recovery or through a third party.

• Works with customers directly or through outside agencies to resolve account delinquency status while minimizing company interest losses
• Collects delinquent payments
• Ensures files and paperwork are properly and accurately completed
• Contacts outside parties to collect or clarify documentation
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• Assists other associates with questions regarding procedures and policies, etc.
• May work on more complex projects with assistance and oversight of senior staff and managers

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

• High School Diploma or GED
• Two (2) years of related experience

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast‑paced environment
• Detail‑oriented
• Proficient in Microsoft Excel and Word
• Strong customer service skills
• Strong organization skills

2 years of bankruptcy experience –
highly preferred

• Manage bankruptcy cases from filing through resolution
• Review and process legal documents (proof of claims, court notices, petitions)
• Ensure compliance with bankruptcy laws and court procedures
• Work with attorneys, trustees, and courts
• Monitor and reconcile accounts in bankruptcy status
• Calculate balances, repayment plans, and discharge amounts
• Maintain detailed, accurate records and reports

• Strong knowledge of bankruptcy law (Ch. 7, 11, 13)
• Attention to detail and accuracy
• Analytical and problem‑solving skills

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Full time

Riverchase Complex North Building, Hoover, Alabama

E. O.

E. Employer / Disabled / Veterans