Senior Loan Support Analyst – Commercial Mortgage Backed Securities; CMBS Servicing

Responsibilities

• assist in servicing CMBS loans
• identifying and contacting authorized party to complete Borrower Admin registration for CRE Insight access
• processing borrower requests via phone, email, and CRE Insight portal
• researching and processing incoming and aged funds
• monitoring delinquencies and performing collection activities
• reviewing and processing borrower requested late charge waivers
• completing address changes, audit confirmations, and rate caps reviews
• communicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may arise
• analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities
• maintain accurate and up-to-date loan servicing records in the servicing system

• analytical thinking
• capital management
• compliance requirements
• documentations
• due diligence
• loan documentation
• regulatory compliance
• risk mitigation strategies
• consulting
• customer interaction
• decision making and critical thinking
• effective communications
• financial analysis
• managing multiple priorities
• negotiating
• operational functions
• products and services
• relationship management
• university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
• in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

• loan servicing
• capital management
• financial analysis
• loan documentation
• risk mitigation strategies
• regulatory compliance
• due diligence
• documentations
• collection activities
• borrower requests processing

• analytical thinking
• effective communications
• decision making
• critical thinking
• customer interaction
• relationship management
• negotiating
• managing multiple priorities
• consulting
• collaboration