Loan Support Analyst – Collateral Operations

• Support day-to-day servicing of a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans
• Analyze property performance at a collateral level by reviewing rent rolls, occupancy reports, financial statements, and loan documents
• Analyze and interpret complex loan agreements to apply loan terms accurately in servicing activities
• Communicate with borrowers and internal and external parties regarding fluctuations and non-compliant issues
• Review and process loan payments, escrows, and reserve account disbursements
• Assist with periodic investor, internal, and regulatory reporting
• Perform covenant compliance testing
• Maintain accurate and current loan servicing records in the servicing system
• Support onboarding of new loans and transition of paid-off or transferred loans
• Support tax and insurance administration
• Perform collection activities on delinquent accounts
• Exercise funds disbursement authority as applicable
• Review reports to identify exceptions, ensure quality, and contribute to risk mitigation
• Perform property inspections
• Work with Loan Support Analysts and managers to meet deadlines accurately and timely

• Associates or equivalent degree, or comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
• Typically requires 4+ years of related business or functional experience
• Knowledge of analytical thinking, capital management, compliance requirements, documentation, due diligence, loan documentation, regulatory compliance, and risk mitigation strategies
• Accuracy and attention to detail
• Consulting, customer interaction, decision making and critical thinking, effective communications, financial analysis, managing multiple priorities, operational functions, products and services, and relationship management
• Must comply with applicable loan servicing agreements, loan documentation, internal policies and procedures, laws, and regulations
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Demonstrates expertise in commercial real estate loan servicing, including analysis of loan agreements, property performance, and compliance with regulatory requirements. Proficient in financial analysis, relationship management, and maintaining accurate loan servicing records.

• Commercial Real Estate Loan Servicing
• Financial Analysis
• Regulatory Compliance
• Covenant Compliance Testing
• Risk Mitigation Strategies

• Loan Documentation
• Property Performance Analysis
• Analytical Thinking
• Operational Functions
• Documentation Review
• Loan Payment Processing
• Escrow Management
• Collection Activities
• Funds Disbursement Authority
• Investor Reporting

• Attention to Detail
• Effective Communication
• Decision Making
• Customer Interaction
• Critical Thinking

• Job-Specific Certification

• CMBS
• Balance Sheet Loans
• Agency Loans
• Risk Mitigation
• Due Diligence
• Loan Servicing Agreements
• Compliance Requirements