Detection & Investigation Analyst Lead – Fraud Detection & Remediation

• Review and investigate customer cases, reports, and work for potential and actual loss
• Minimize fraud, Anti-Money Laundering, and organizational risk
• Perform early detection of suspicious activity
• Control and prevent losses
• Lead and/or train detection and investigation staff
• Research and analyze bank activities and reports to detect and prevent possible fraudulent and suspicious activities
• Recommend disposition
• Identify gaps and control enhancements
• Use defined research procedures to identify and resolve issues
• Identify trends and escal...
• Follow standards and practices to mitigate fraud, Anti-Money Laundering, and other risk exposure and loss
• Share best practices among the team and/or service partners
• Prepare and maintain documentation of analysis performed
• Coordinate with internal or external stakeholders as appropriate
• Perform complex investigations and analysis
• Conduct in-depth fraud investigations end-to-end
• Create, maintain, and update formal case records
• File security incident reports and complaints when required
• Apply authentication and KYC procedures
• Handle inbound calls involving higher-risk scenarios
• Work advanced alert queues when volume allows
• Balance phone, alert, and case work independently

• University / college degree with less than 1 year of professional experience and/or successful completion of a formal development program
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• Knowledge, skills, and abilities appropriate for the role
• Analytical Thinking
• Customer Solutions
• Decision Making
• Operational Risks
• Problem Resolution
• Researching
• Risk Mitigation Strategies
• Anti-money Laundering/Sanctions Policies and Procedures
• Business Ethics
• Business Process Improvement
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Information Capture
• Operational Risk
• Problem Solving
• Standard Operating Procedures
• No required certifications
• No required licenses
• No required or preferred language assessments
• Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT

Demonstrates strong analytical thinking and problem-solving skills to investigate and mitigate fraud and operational risks. Proficient in applying Anti-Money Laundering policies and conducting in-depth investigations while effectively communicating with stakeholders.

• Fraud Detection And Prevention
• Anti-Money Laundering/Sanctions Policies And Procedures
• Analytical Thinking
• Problem Resolution
• Effective Communications

• Researching
• Risk Mitigation Strategies
• Operational Risks
• Decision Making
• Information Capture
• Business Process Improvement
• Standard Operating Procedures
• Complex Investigations
• KYC Procedures
• Documentation Maintenance

• Customer Solutions
• Problem Solving

• Fraud
• Risk Exposure
• Loss Prevention
• Suspicious Activity
• Case Records
• Security Incident Reports
• Best Practices
• Stakeholder Coordination
• Alert Queues
• Operational Risk