Information Technology Application Support Analyst

Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.

• Obtains information on application design and functionality to propose solutions to end users
• Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
• Monitors routine and critical processes and workflows to proactively identify problem trends
• Assists with application implementations and configuration
• Performs root cause analysis and provides technical solutions to production related application errors
• Performs application testing in various environments
• Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
• Resolves complex problems or issues
• Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May act as lead to less experienced associates
• May act as subject matter expert (SME)

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

• Bachelor's degree in a related field and seven (7) years of related experience
• Or Associate's degree in related field and nine (9) years of related experience
• Or High School Diploma and eleven (11) years of experience

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to communicate technical problems and solutions to non-technical users
• Excellent written and verbal communication skills

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum: $ USD

50th Percentile: $ USD

Opportunity to participate in the Long Term Incentive Plan.

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans