Digital Product Management Team Manager - Digital Assistant and Conversational

Job Description

At Regions, the Digital Product Management Team Manager is the owner and subject matter expert for multiple, or the most complex, digital products and/or capabilities. This role manages a team of digital product managers, product owners and analysts providing oversight and direction for digital products. The role requires tracking market and competitive data, analyzing and reporting key performance indicators, and developing roadmaps that support the strategic vision.

It is responsible for the efficient and timely execution of digital program objectives, including taking point on release management functions, ensuring all releases are high quality, and building consensus with stakeholders on release readiness and deployment.

• Serve as the key department contact on specific digital products, product lines, and/or digital capabilities
• Work with business segment leaders, front line managers, and other subject matter experts to identify and implement strategies to close digital customer experience gaps
• Review business competitive data, determine digital product and/or capability objectives, key performance indicators, and customer indicators to recommend strategies to meet business objectives and achieve key results
• Analyze production information, projections, and other meaningful data and prepare forecasts on market evolution and digital products
• Develop roadmaps and execution strategies for specified digital solutions to meet business and/or department growth goals and other key metrics
• Ensure adherence to a sound, transparent prioritization framework that delivers on strategic priorities effectively and consistently
• Coordinate the consideration of new digital products, initiatives, and/or capabilities
• Provide front line support to support areas or field leaders as needed
• Manage external partners and/or vendor relationships, engage in negotiations, and manage ongoing relationships
• Manage and develop a team of digital product managers, product owners, and analysts to meet the bank’s strategic goals
• Assess risk with new initiatives, ensure the team monitors, tracks, and addresses risk and demonstrates adherence to the bank’s overall risk management program
• Ensure the team has adequate marketing, communication, and other promotional plans by partnering cross‑functionally with business line, marketing, and other segment leaders
• Partner with Experience Design, Research and Technology to plan and execute roadmap initiatives, developing appropriate implementation strategies and taking point when necessary to eliminate potential roadblocks affecting timely execution
• Partner with Software Engineering management and Production Support as necessary to balance delivery of new features with maintaining healthy, efficient applications
• Assist with planning, managing and governing releases and help prepare internal and external stakeholders for deployments
• Ensure all releases are high quality and have been appropriately vetted by governing teams (legal, compliance, audit, security, etc.)
• Help create and ensure adherence to release governance standards related to the Digital Agile Release Train
• Ensure digital adherence to corporate governance standards
• Perform as a change agent and servant leader by creating an environment of collaboration, mutual influence, and problem solving while empowering associates to make decisions
• Partner across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite
• Ensure disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services

• Bachelor’s degree in a related field and eight (8) years of business‑related experience, including digital technology, product management, project management, process improvement, project delivery, business/requirements analysis, or business operations/product line experience
• Or high school diploma or GED and twelve (12) years of business‑related…