It Communications Specialist Job Hoover area,Alabama USA,IT/Tech

Position: IT COMMUNICATIONS SPECIALIST

Under the supervision of the Help Desk Manager, the employee organizes, secures, operates, and maintains state of the art systems of audio, visual, lighting, and other equipment at City specific events. The employee works outside normal working hours and may work in different locations throughout the City. The employee provides accurate and timely setup, operation, and breakdown of required equipment for the general sessions, breakouts, and special broadcasted events for the City of Fairhope.

Work is performed within established guidelines and procedures involving considerable independence. This job is considered safety‑sensitive and is subject to a pre‑employment background check and random drug screens.

Opportunities for compensation increases are available through the completion of approved certifications.

ESSENTIAL FUNCTION:
Communication Specialist Duties. Employee performs skilled and complex technical work in the installation, maintenance, repair, modification, and use of communications equipment related the City’s audio, video, and telecommunication systems.

Prepares, repairs, and upgrades equipment throughout the City.

Provides customer service and specific assistance to customers including troubleshooting and operational assistance.

Acts as subject matter expert in technical support field.

Maintains consolidated equipment inventory for on‑and off‑site project support.

Builds custom cables and assists in the fabrication of electrical components as needed.

Troubleshoots equipment and systems when problems arise.

Provides timely and descriptive reports of equipment malfunction, repair, mitigation, and work‑arounds.

Works with co‑workers to communicate room requirements and changes as they arise.

Assists with storing deliveries and equipment.

Monitors the maintenance and repair of equipment through third‑party vendor relationships.

Prepares for public meetings live stream.

Records live stream of public meetings.

Edits meeting videos and publishes them to the network.

Maintains City website.

Arranges audio for public meetings.

Maintains citizen communication platforms.

Advises staff in event planning regarding appropriate equipment use.

Deploys and operates wireless microphone systems.

Uses standard microphoning techniques as required per event.

Troubleshoots large audio systems involving mixed protocols.

Creates and follows procedures for the maintenance of many varying audio devices, sub‑systems, and general systems.

Keeps current with industry and manufacturer specific software and procedures.

ESSENTIAL FUNCTION:
General Communication Operations. Employee performs duties to ensure the efficient operation of communication equipment throughout the City.

Provides recommendations to improve efficiency when immediate problems arise.

Communicates with Manager to ensure all needs are being met.

Fosters working relationships with all service‑related vendors.

Works with City leaders on sending messages out via all messaging platforms (Everbridge, Facebook, Twitter, Website, and other mobile phone applications).

Maintains telephone system including end‑user support.

Maintains mobile communications for the City.

Recommends and suggests equipment to management to enhance efficiency of media use.

Researches and recommends new equipment purchases.

Performs firmware updates to related computer peripherals as needed.

Performs basic computer system configuration.

Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e‑mail, and database software in performing work assignments.

NON-ESSENTIAL FUNCTION

Responds to emergency calls during hurricanes, inclement weather, or other emergency situations.

Performs other job‑related duties as required or assigned.

Minimum Qualifications

Possess a high school diploma or GED; two (2) years college coursework in IT related areas preferred.

Minimum of three (3) years of practical work experience in the Information Technology or related field; or any combination of education, training and experience that demonstrates the above listed knowledge, skills, and abilities commensurate with the requirements of this job.

Possess a current and valid driver’s license;…